Note fondée sur 101 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,3 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mars 2024 sur Expedia
The shower was good. The bed was comfortable and clean. The throw on the sofa hid its poor stained condition and it was not comfortable.
Different sized wine glasses were provided.
A tea towel was provided. There was no draining board, so the tea towel was needed to stand the washed items on and was not available to dry up.
The carpet was stained.
No welcome pack was provided (described on the website). The housekeeper said she could only get some items, so there was no point, as people would only complain.
There were plenty of tea bags. 5 servings of milk were provided for 2 people for a 4-day stay. Minimal cutlery and crockery were provided (a single side plate and 2 dinner plates), not adequate to cut up rotisserie chicken. There wasn't a spare knife to butter bread. There was salt but no pepper. The kettle (for hot plate) had no whistle. No microwave instructions were provided and the housekeeper supplied a copy for a different microwave. The small rubbish bin had no extra bin bags and no instructions for disposing of extra rubbish.
We provided initial feedback (requested by Expedia). The housekeeper (Laura) contacted us and addressed some of our concerns. When challenged on the assorted wine glasses, she replied guests just steal things, so there was no point in providing matching ones. She said one tea towel was provided, as guest leave the washing up for her to do. We feel we were misled by the description of this as being a "luxury serviced studio apartment".
Commentaires de Gestion de l’hôtel
11 mars 2024 par Dim, Gestion de l’hôtel
Hi Tim, a number of your grievances are pretty common sense. The inability to use a standard microwave is more of a ‘you’ issue than us. We like to keep the milk fresh, so provide 5/6 servings, if you require more, we can provide more. Same for tea towels. The assorted wine glasses you refer to are different because some are champagne glasses, and they differ to the other standard wine glasses. The welcome pack you refer to, is on the coffee table. Very hard to miss, unless you were looking for a ‘welcome gift’ as you alluded to. The instructions for extra refuse is again pretty straightforward. We have 4 huge commercial bins in the car park clearly labelled for the use of the hotel and its guests. If you still needed assistance you could have asked the housekeeper to dispose of daily and she would have happily obliged as she did when you requested extra tea towels, milk, sponges etc. Apologies if it seems my reply is strong, but you booked to stay for 4 nights, not a month and also you may have thought you booked the Burj Khalifa. Despite your poor rating, we still wish you well, and hope you find happiness elsewhere.
par un voyageur
Publié le 10 mars 2024 sur Hotels
Such a lovely place to stay. Modern amenities whilst preserving the old charm. Easy parking andceasy access to the city centre.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Dom, Gestion de l’hôtel
Hi Michelle, Thank you for staying with us, and for being a fabulous guest. We hope to see you again soon.Best Wishes
par un voyageur
Publié le 3 mars 2024 sur Hotels
par un voyageur
Publié le 13 févr. 2024 sur Hotels
Apartment was very comfortable and well furnished. Did experience some noise from the Asda loading bay and the AC generator. However accom was value for money
Commentaires de Gestion de l’hôtel
12 mars 2024 par Dim, Gestion de l’hôtel
Hi Scott, Thank you for staying with us. The Asda bay is frustrating but unfortunately out of our hands. One of the disadvantages of being placed in the city centre sadly.We're glad you enjoyed your stay and hope to see you again soon. Best Wishes
par un voyageur
Publié le 26 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Worcester Luxury Apartments, Gestion de l’hôtel
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.
par un voyageur
Always fantastic
Publié le 24 janv. 2024 sur HotelsThe Old Infirmary never disappoints, always an absolutely fantastic stay, perfect accommodation whichever room you choose and communication is outstanding, already looking forward to next time….
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Worcester Luxury Apartments, Gestion de l’hôtel
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.
par un voyageur
Upscale studio apartment
Publié le 2 janv. 2024 sur HotelsComfortable New Year stay in upscale studio apartment in unique building. Good location for city centre.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Worcester Luxury Apartments, Gestion de l’hôtel
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.
par un voyageur
Christmas 2023
Publié le 29 déc. 2023 sur HotelsWarm space - perhaps a little too much so - great for winter but in summer might be stifling.
Ground floor so kept blinds down.
Quite a distance from where I needed to be - might be great if had a car but came by train.
Did not cook whilst there but very basic provision and only instant coffee and breakfast tea bags.
Only spoke to staff by phone but very helpful as organised a desk & chair.
Did not see anyone at all during stay.
Would I stay again - depends on the reason for visit - if work then maybe.
par un voyageur
Publié le 10 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Worcester Luxury Apartments, Gestion de l’hôtel
We would like to thank you for booking at Worcester Luxury Apartments. Looking forward to your next booking.
par un voyageur
Publié le 5 déc. 2023 sur Hotels
Everything you need in a great location. Well decorated, comfy and clean apartment
