Ratings based on 930 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Des Plaines
Posted May 1, 2024
Great visit … local resident just logging some beach time… great accommodations and professional staff as always keep up the good work!
Comment from Hotel Management
May 2, 2024 by Trinity, Hotel Management
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!
by A traveller from HIGH POINT
Posted Apr. 12, 2024
Comment from Hotel Management
Apr. 13, 2024 by sw, Hotel Management
Angela, Sorry your experience was not up to expectations. Please let us know specifically what we can improve upon. And, did we address any of your concerns while you were here?
by A traveller
Posted Mar. 17, 2024
Comment from Hotel Management
Mar. 18, 2024 by Trinity, Hotel Management
Thank you for your review! We are so glad to hear that your stay with us was enjoyable! We work very hard to ensure guest satisfaction and it is always nice to hear that our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort! We hope to see you again in the future!
by A traveller
Posted Mar. 2, 2024
The staff were very congenial. The view was great. The layout of the hotel is poor. Accessibility to the rooms was extremely poor. Handicap Accessibility poor. No Accessibility on our floor to ice machine on our, it was out of order. We had to go back down to the front desk to get ice from our room location quite a ways to the elevator to the 1st floor. No easy Accessibility to the elevator off the parking garage uless you parked on the ground fmoor ane went through the lobby, otherwise you still had steps you had to up up or down to get to the elevator.
Comment from Hotel Management
Mar. 3, 2024 by Courtni, Hotel Management
Hey Tamara! I'm sorry certain parts of your stay was harder being further away from the elevators. We would have been more than happy to move you closer to the elevator if we had known! We also have a ramp to the left of the stairs if you needed that instead of taking the steps. We hope that next time you can give us a call and we can set you in the perfect space to fit your needs!
by A traveller
Posted Feb. 2, 2024 on Expedia
The view was phenomenal!
Comment from Hotel Management
Feb. 2, 2024 by sw, Hotel Management
Barry, Glad you enjoyed your visit! Please come back soon!
by A traveller
Posted Feb. 1, 2024 on Hotels
Stay was good. Resort was outdated and bed was very uncomfortable.
Comment from Hotel Management
Feb. 1, 2024 by sw, Hotel Management
Thanks for your feedback. Please know that we regularly evaluate our facilities and amenities, upgrading as required. Hope to see you again.
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Trinity, Hotel Management
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 31, 2024 by sw, Hotel Management
Thanks for the great feedback!
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by Trinity, Hotel Management
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Courtni, Hotel Management
Hi Randy! Thank you for your feedback! We're glad you had a wonderful stay with us!
