Ratings based on 109 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Truth
Posted Feb. 10, 2024 on HotelsThe Hilton Hotel in Yaounde falls short in several aspects. Their expensive transfer service lacks transparency, and inquiries go unanswered. Reception staff are cold, lacking in warmth and enthusiasm. The rooms feel outdated, with carpets exacerbating mosquito issues. Breakfast service is marred by rude management and unsmiling waitstaff, who appear bothered by requests and disorganized. Additionally, overheard negative remarks from staff contribute to an unpleasant atmosphere. Overall, this hotel's ranking seems inflated due to lack of competition. Rating: 4.5/10.
Comment from Hotel Management
Feb. 13, 2024 by Operations Secretary, Hotel Management
Dear Nicolas,Thank you for your valuable feedback and for taking the time to share with us your feedback at Hilton Yaounde.We are sorry to hear that our services have not met your expectations and we apologize for that. Please be assured that we have passed your feedback to all the concerned services, to ensure that our processes are revisited in order to avoid a recurrence. Thank you very much for your constructive feedback which is critical to us in our bid to improve and we sincerely apologize on behalf of our team for the inconvenience caused.We hope these shortfalls will not tarnish your overall impression of the Hilton Yaoundé and deter you from staying with us in the future. It would be our privilege to welcome you back, thus providing us with another opportunity to redeem ourselves. Yours sincerely,
by A traveller
Superb as Usual!
Posted Jan. 12, 2024 on HotelsSuperbe séjour, superbe Equipe! As usual!
Merci à l'équipe de la réception : la superbe et souriante Lionelle qui a fait mon check in et check out et à su anticiper et répondre au moindre besoin.
Merci à la belle équipe de réceptionnistes: Denise, Mildred et Elizabeth vous avez été à l'écoute, super avenantes et souriantes.
Merci à l'équipe du Safoutier pour le petit déjeuner toujours au top, une mention spéciale à Larissa qui était déjà à l'écoute l'année dernière et qui reste fidèle à elle même dans la maîtrise de son art pour l'accueil le sourire et la communication. De même, merci à Ibrahim (équipe du dîner)pour sa douceur et son écoute. Il prend le temps de communiquer et d'écouter. Merci à Elizabeth et Rahab pour leur service.
Merci à l'équipe du ménage, en remontant du petit déjeuner ma chambre était toujours impeccable ! Spécial Merci à Florence qui a su rendre la chambre des mariés aussi chaleureuse que romantique avec sa décoration cocooning.
Merci à l'équipe de la Conciergerie, plus précisément à Léon qui était humainement incroyable et m'a aidé à sauver quelques minutes de batterie, mon téléphone étant à plat.
Merci à Luc le Maître Nageur qui veille à la sécurité des résidents, ainsi que pour ses précieux conseils en natation.
Merci à l'équipe du Panoramique au 11eme qui a rendu notre 31 décembre inoubliable, l'ambiance était au rdv! Merci pour les délicieux mocktails et la parfaite tenue des serveurs.
Merci à l'équipe du wellness!
Comment from Hotel Management
Feb. 13, 2024 by Secrétaire des Opérations, Hotel Management
Chère Maliki,Nous vous remercions de partager avec nous l’expérience de votre récent séjour au sein de notre hôtel.Nous sommes heureux d’apprendre que vous avez été satisfaite par nos prestations et vous remercions pour vos aimables commentaires à l’endroit de notre personnel. Vos chaleureux remerciements leur ont été transmis. C’est avec plaisir que nous vous accueillerons de nouveau parmi nous et nous comptons sur votre fidélité.Chaleureuses salutations
by A traveller
Posted Nov. 21, 2023 on Expedia
I like everything around
And i only dislike their bed it not comfortable
Comment from Hotel Management
Nov. 22, 2023 by HITC, Hotel Management
Thank you for your feedback. We have shared your comments with Ops Team for measures to be taken in order to provide you with a better experience for your next stay with us.
by A traveller
Posted Nov. 3, 2023 on Expedia
Very expensive but facilities not ip to modern standards. Reception staff was unhelpful
Comment from Hotel Management
Nov. 5, 2023 by Patrick Minla'a, Hotel Management
Dear Mr. Macoumba,Thank you for your feedback regarding your recent stay in our Hotel. Our entire team is sharing your comment in order to improve our level of service.Sincerely
by A traveller
Posted Oct. 24, 2023 on Hotels
Comment from Hotel Management
Oct. 25, 2023 by Patrick Minla'a, Hotel Management
Dear Marcel,Thank you for your feedback regarding your experience in our Hotel.It will be a real pleasure to welcome you back.Warm regards
by A traveller
Posted Sep. 25, 2023 on Hotels
Comment from Hotel Management
Sep. 26, 2023 by Patrick Minla'a, Hotel Management
Thank you for your feedback for your recent stay in our Hotel.We thank you for your recognition and expect to see you back in a not too long distance.Warm regards
by A traveller
Posted Jul. 9, 2023 on Hotels
Comment from Hotel Management
Jul. 19, 2023 by Hilton Yaounde, Hotel Management
Chère Jeanne,Nous vous remercions pour votre retour d’information. C'est une joie pour nous de savoir que vous avez apprécié votre séjour au Hilton Yaoundé.Nous vous remercions pour les bonnes notes que vous nous avez attribuées à l'endroit de nos services.C'est avec enthousiasme que nous vous accueillerons à nouveau et nous espérons rester à la hauteur de vos attentes. Cordialement. La Réception,
by A traveller
Posted Jun. 21, 2023 on Expedia
Generally very good
we would like to come back, but the lady at the salon/ nails and hair was very condescending.
Comment from Hotel Management
Jun. 22, 2023 by Hilton Yaounde, Hotel Management
Dear Emmanuel T,We thank you to the time you have taken to share your experience about your recent stay at Hilton Yaounde. It is a pleasure to us to hear that you overall enjoyed your experience in our establishment. We thank you for goods annotations.Our teams are more than proud to know that you remember and encourage their efforts. However, we particularly note the information about woman at the salon/ nails and hair who was very condescending with you. Our teams with a view to taking corrective action to improve the customer experience currently share your observations. We apologize for any concerns you have encountered during your stay.It would be with renewed joy that we would welcome you back among us, and we hope to always be able to offer you the quality of service you deserve.Yours sincerely,
by A traveller from framingham
Posted Jun. 11, 2023 on Expedia
Very convenient, the staff was very professional and friendly.
Comment from Hotel Management
Jun. 12, 2023 by Patrick Minla'a, Hotel Management
Dear Sandrine,Thank you very much for your feedback and your special mention to our staff.We are locking forward to welcome you back in a not to long distance.Best regards
by A traveller
Posted May 29, 2023 on Expedia
Comment from Hotel Management
Jun. 22, 2023 by Hilton Yaounde, Hotel Management
Thanks for taking the time to leave us your feedback, as it means a lot to us. We thank for your great note. It would be with renewed joy that we would welcome you back among us, and we hope to always be able to offer you the quality of service you deserve.Kind Regards,
