Note fondée sur 428 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
26 févr. 2020 par Guest Experience Manager, Gestion de l’hôtel
Dear Valued Guest,
Thank you for your excellent feedback and glad to know you were satisfied with your overall experience.
We hope to have the pleasure to welcome you back again for another magnifique stay.
Sincerely,
Guest Experience Manager
par un voyageur
Publié le 24 sept. 2019 sur Hotels
Très bon hôtel, service, restauration, chambre, plage et piscine, tout était parfait.
Par contre hôtels.com n’avait pas transmis les demandes de lits enfants. L’equipe De l’hotel A très rapidement remédié à cela.
Commentaires de Gestion de l’hôtel
25 sept. 2019 par Sofitel Bahrain Zallaq Thalassa Sea & Spa, Gestion de l’hôtel
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.
We were extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our hotel service and facilities.
Once again we would like to thank you for your comments on behalf of all of the team. And with this in mind, we hope to welcome you back soon.
Warmest regards
par Robert
Excellent séjour.
Publié le 3 avr. 2016 sur HotelsParfait, très bon club pour les chambres club. Attention à bien préciser dès la réservation si lit supplémentaire pour enfant.
Commentaires de Gestion de l’hôtel
18 juin 2016 par Hanane Guest Experience, Gestion de l’hôtel
Cher Monsieur,
Nous tenons à vous remercions d’avoir pris le temps de nous transmettre vos impressions à la suite de votre séjour au Sofitel Bahrain Zallaq Thalassa Sea & Spa.
Nous sommes ravis de lire que vous avez particulièrement apprécié la qualité de service prodigué dans notre Club Millésime,
Nous espérons avoir le plaisir de vous accueillir à nouveau parmi nous prochainement.
Cordialement,
par un voyageur de AlKhobar
Publié le 15 mars 2024 sur Expedia
Rooms are very nice and clean
Commentaires de Gestion de l’hôtel
25 mars 2024 par Guest Experience Team, Gestion de l’hôtel
Thank you for sharing your 5-star ratings.
par un voyageur
Inaccurate hotel description
Publié le 9 mars 2024 sur HotelsRooms are of a very good size. Very nice bathroom and in good condition. Unfortunately there were some issues with the booking. Whilst I booked a room for 2 adults and a 5 year old (age was clearly stated) and paid 350£ for bed and breakfast for one night, we were informed when arrived at the hotel that if we require a bed for our child that there will be an extra charge of about 30 quid or if we wanted a free baby cot. Again the room was for 2 adults plus one child and there was only one king size bed. No couch no nothing for a child to sleep. When I contacted hotels.com they told me oh yes you need to pay extra £30 for a childs bed which is so bizarre since the room we booked was for 2 adults and 1 child. In addition, the room didn't have enough towels or enough toiletries to cover the needs of 3 people. Service at the restaurant was outstanding, very attentive. The hotel has a very nice swimming pool and the beach is private and very clean.
Commentaires de Gestion de l’hôtel
25 mars 2024 par Guest Experience Manager, Gestion de l’hôtel
Dear Mr. Christou,We sincerely appreciate your feedback regarding your recent stay with us. Your kind remarks about the spacious rooms, well-appointed bathroom, and their pristine condition are greatly appreciated. However, we deeply regret any inconvenience caused by the issues you encountered during the booking process.Please rest assured that we take your concerns seriously and will take necessary steps to rectify them, striving to ensure a more comfortable and enjoyable experience for all our guests.Your feedback is invaluable to us, and we look forward to the opportunity to welcome you back for a more seamless and enjoyable stay in the futureSincerely,
par un voyageur
Publié le 6 janv. 2024 sur Expedia
Hotel is in a lovely setting on the beach but is masquerading as a 5 star hotel.
We were staying as a family for a winter sun break, whilst we were there the hotel was hosting a big wedding over many days. The noise level from this was completely unacceptable on many occasions (stacks of speakers and very loud music), public areas of the hotel monopolised, set up taking place at night causing sleep disturbance and hotel staff generally prioritising the wedding.
Mattresses on Sun loungers were shabby as were many pool towels. No service at pool bar. Service at Breakfast very hit and miss.
Friday brunch also very loud, disturbing attempts at relaxing by the pool. Really feels like the hotel prioritises making money over guest satisfaction.
Club Millesime was good, great service from Hanna and Michelle.
Commentaires de Gestion de l’hôtel
14 janv. 2024 par Guest Experience Manager, Gestion de l’hôtel
Dear Mrs. Boneham,Thank you for taking the time to share your feedback with us. We are truly disappointed to hear about the challenges you encountered during your stay with us. Please accept our sincere apologies for the disturbances caused by the wedding event and the shortcomings in service and amenities.We take your comments seriously and will address each of the issues you've raised with our Management team to ensure that necessary improvements are made. We strive to provide an exceptional experience for all our guests, and it is disheartening to learn that we fell short of your expectations.On a positive note, we are delighted to hear that you had a pleasant experience at Club Millesime and received great service from Hanna and Michelle. We will be sure to share your kind words with them.We sincerely appreciate your valuable feedback, and we hope for the opportunity to welcome you back in the future for a more satisfying experience.Sincerely,
par un voyageur
Publié le 13 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Sofitel Bahrain Zallaq Thalassa Sea & Spa, Gestion de l’hôtel
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards
par un voyageur de Shropshire
Publié le 6 nov. 2023 sur Expedia
We stay at this hotel every October. This year we noticed a big difference and not in a good way. Every day we had to ask for towels as they’d clean the room and then not leave any towels. We’d then be given 2 towels for 4 of us! Not a major issue but inconvenient having to constantly ask and wait for them to be brought to us. Also, things in the room didn’t work (hair dryer and shaving socket).
There was a wedding during our stay, again this isn’t a problem as it quite nice watching what’s going on but the set up took away a section of the pool area and the DJ and music were ridiculously loud, not very relaxing for guests who weren’t part of the wedding.
It won’t put us off staying again as we love the area but the standards do need to be improved.
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Guest Experience Manager, Gestion de l’hôtel
Dear Mrs. Dorsett,Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced during your visit. Rest assured, we take your comments seriously and will address these issues to improve our services.Moreover, we apologize for any inconvenience caused by the loud music during the wedding event. We understand that this disrupted the peaceful atmosphere for guests who were not part of the celebration. We appreciate your understanding and patience.Your satisfaction is important to us, and please be assured that we will review our procedures to minimize any disturbances in the future.We hope to have the opportunity to welcome you back again and provide you with an improved experience.Sincerely,
par un voyageur
Publié le 24 oct. 2023 sur Expedia
Good place
Commentaires de Gestion de l’hôtel
26 oct. 2023 par Sofitel Bahrain Zallaq Thalassa Sea & Spa, Gestion de l’hôtel
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards
par un voyageur
Publié le 16 oct. 2023 sur Expedia
Love the property. Feels like a resort. Perfect weekend get away….
But be prepared to spend some $$$$
Commentaires de Gestion de l’hôtel
17 oct. 2023 par Sofitel Bahrain Zallaq Thalassa Sea & Spa, Gestion de l’hôtel
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and ambiance. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards
