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Hotel Alpina

2.0 star property
Hotel near Matterhorn Museum in Zermatt

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Photo gallery for Hotel Alpina

Exterior
In-room safe, desk, cribs/infant beds, free WiFi
Daily buffet breakfast (CHF 25 per person)
Property grounds
Property grounds

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Free WiFi

Explore the area

View in a map
5 Englischer Viertel, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬
  • Place, Matterhorn Museum
    ‪2 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Triple Room

Triple Room

Triple Room

7.6 out of 10
Good
(9 reviews)
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.4 out of 10
Very good
(22 reviews)
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Double Room

Double Room

Double Room

8.6 out of 10
Excellent
(27 reviews)
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom

Single Room with Shared Bathroom

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 1
  • 1 Twin Bed

About the area

Zermatt

In Zermatt .At this hotel, you'll be steps from Matterhorn Museum and within a 15-minute walk of Forest Fun Park. Golf Club Matterhorn is also in the area.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Furi - Riffelberg - 2 min walk - 0.2 km
  • Furi Ski Area - 2 min walk - 0.2 km
  • Matterhorn Museum - 2 min walk - 0.2 km

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Walliserkanne - ‬4 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Elsie Bar - ‬2 min walk

About this property

Hotel Alpina

Hotel near Matterhorn Museum in Zermatt
As a guest of Hotel Alpina, you'll find a library, a terrace, and ski storage. Public spaces have free WiFi. Hotel Alpina also features tour/ticket assistance, a garden, and a picnic area.

This Zermatt hotel is smoke free.

  • 23 guestrooms or units
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site
Hotel Alpina offers 23 accommodations with safes. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers. Housekeeping is offered daily and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.

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Property amenities

Family friendly

  • Crib (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Accessibility

  • No elevator

Room amenities

Entertainment

  • 66-cm TV

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for CHF 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CHF 25 for adults and CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, Diners Club, JCB International, Union Pay, debit cards, and cash. Air conditioning is not provided. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Hotel Alpina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 458 reviews
Rating 8 - Good. 140 out of 458 reviews
Rating 6 - Okay. 55 out of 458 reviews
Rating 4 - Poor. 18 out of 458 reviews
Rating 2 - Terrible. 15 out of 458 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alice, Boonville

Travelled with family
Liked: Cleanliness, staff & service
Good for the value. Goo lication
Stayed 1 night in Sep 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2025

8/10 Good

Robin

Liked: Property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accueil, personnel amicale, tres bien situé
Stayed 3 nights in Aug 2025

10/10 Excellent

Chang-Hee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Alwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train station & Coop. Check-in is not in this property and no hairdryer in the room.
Stayed 2 nights in Jul 2025

6/10 Okay

ray, Saratoga

Travelled with family
Bath room is too simple and not equipped properly!
Stayed 1 night in Aug 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Gabriella

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Yun, Annandale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Stuart

Travelled with partner
Liked: Cleanliness, staff & service
You book in at an adjacent hotel. This is also where breakfast is served. Breakfast is continental with no hot option. We found that perfectly adequate. The hotel itself is a little shabby and run down. But it is very clean. The photos of the hotels rooms are certainly not the room we were in which featured floor to ceiling pine cladding and what appeared to be polystyrene ceiling tiles. There is no kettle or tea making facilities. It's all a bit dated. But let's be honest, we were there 2 nights and it was comfortable enough. We found noise from other residents to be intrusive; slamming doors, raucus laughter late at night/early in the morning and whoever had the room above us seemed intent on moving the furniture about at 5am. None of this is the hotels fault. The shower is the most powerful we've ever had. You could pressure wash a car with it. Overall, it was OK for a couple of days but we wouldn't have wanted to stay much longer.
Stayed 2 nights in Jul 2025

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Helpful check in staff. Clean and tidy with good quality towels and bedding. Room decor and overall condition in need of updating.
Stayed 1 night in Jul 2025

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, a little dated but clean and comfortable.
Stayed 1 night in Jul 2025

6/10 Okay

Philip

Travelled with partner
Liked: Staff & service
The staff and the service was nice. The location in the English Quarter was as expected and desired, 1 minute from the main commerce area. The all wood room (including the ceiling) was a nice touch, as were the old fashioned windows Unfortunately the small old elevator kept going inoperative when the 3rd floor door wouldn't register as closed, forcing my wife with bad knee and cane to work up stairs multiple times until I figured out the source of the problem. The bathroom was modern but not all was clean. The wardrobe latch was broken, but we didn't use it. This is a very popular tourist town with a wide variety of hotel options. To compete, Hotel Alpina needs to add a few more touches.
Stayed 1 night in Jul 2025

2/10 Terrible

Dharminder

Stayed 1 night in Jul 2025

6/10 Okay

Jerald

Travelled with family
Our room on the top floor was really old; the mattress was very thin; bathroom was old and outdated. Room didn’t have a coffee machine and when asked at the front desk: the staff commented that it’s because the hotel is only second class despite paying such a high price
Stayed 1 night in Jun 2025

8/10 Good

Keith

Stayed 2 nights in Jun 2025

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Zhihua

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything just I wish to have a kettle in the room
Stayed 2 nights in Jun 2025

8/10 Good

Jacqueline

Travelled with partner
Disliked: Property conditions & facilities
Good location for the train stations. Easy to find.
Stayed 1 night in Jun 2025

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came to Zermatt for the first time, staff were so friendly and accommodating. They provided us information on best places to eat and to see. We arrived with our pram & 2 suitcases, staff were very helpful in helping us get to our room. The views from the hotel are amazing.
Stayed 2 nights in Jun 2025

8/10 Good

Robert

Travelled with family
Liked: Property conditions & facilities
Good Hotel. Water pressure not the best.
Stayed 2 nights in Jun 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Although the hotel is dated and basic, it was really clean and in a great location. Check in was easy and we had a great time.
Stayed 3 nights in May 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Stayed 2 nights in Jun 2025