4/10 Poor
David
4 Apr 2024
First let me warn you that this hotel has two towers. We got the Kona tower which is the smaller of the two towers. We were told in the package that we were getting a partial ocean view. Partial was an under statement. At check in I asked the receptionist if we were getting a nice room. I can’t even make this up… He watched us and laughed, saying that we were not staying in the main hotel, but in the adjacent tower (Kona) and made sure we knew that we were staying in not the normal “standard” room that is offered in the main tower. For the money we spent 7 nights was not worth to stay in such a small room. If I could’ve added pics I would. We are just disappointed at this point. We are one day into our trip and just disappointed for the start.