Book a hotel near Château des Charmes, Niagara-on-the-Lake

"We stayed in a premium room. Our hopes were that the view would be great and the bed would be comfortable. There is no doubt that the view of Niagara Falls was perfect. However the room itself made you feel like you were staying in a motel. The bed felt ancient, like it had been heavily used for 20 years. Like the coils had no spring left in them. We found many facial hairs on the pillows. Very gross. Then there was the room service. First we requested slippers and they took 45 minutes to bring them. Then in the evening we requested toothpaste, which im surprised that its not supplied in the premium room, that took about 45 minutes as well. Finally, my Wife has a bad back from pregnancy, and she couldn't take the motel bed so we ordered a cot bed to see if that would make her sleep any better. At 2 am we called for the cot, I had to call again at a am....he said he's on his way up. Then at 330 am again ...so dissatisfied, he said 1 minute. They are so unorganized."

"Great hotel! Excellent breakfast and coffee comfy bed, I recommend"

"Excellent"

"Enjoyed staying this hotel the service was excellent and the room was clean, comfortable, and spacious. The hotel amenities were excellent but keep in mind this is a very family friendly resort that caters to children sporting events. Can get a bit noisy and the pool/hottub was full of children at all hours during our stay."

"Breakfast items were a bit sparse. Omelettes were a bit rubbery. Lack in assortment of breakfast baked goods. Coffee was excellent. "

"Loved watching the chickens "