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4.4 out of 5

"Great staff, wonderful room, loved the restaurant! Had amazing service from Rachel! " More

By a verified traveller on Sun 25 Aug 2019

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Hotel Description

Eco-certified hotel near University of Windsor

Close to airport

Within 3 miles (5 km) of this Windsor hotel, you'll find University of Windsor and Ambassador Bridge. Caesars Casino and Hollywood Casino at Greektown are also within 6 miles (10 km).

Business services

This hotel features an indoor pool, a spa tub, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. You'll appreciate the gym, bar/lounge, and laundry facilities.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible (Communications)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Additional Living Area)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn & Suites Windsor Ambassador Bridge, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn & Suites Windsor Ambassador Bridge, an IHG Hotel

Everyone (3) Couples (3) Family (1)
5 out of 5
Great staff, wonderful room, loved the restaurant! Had amazing service from Rachel!

Posted by on 25 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by IY

Thanks for staying with us. We appreciate your feedback. We so glad that you enjoyed your stay with us, hope to see soon.

4 out of 5
Nice place good staff and clean room, Would stay again

Posted by on 4 May 2019

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Comment from Hotel Management

4 May 2019 by Pat, W

Thank you for your review. Hope you will visit again soon. Pat, W Front Desk Manager

5 out of 5
Great

Posted by , from Dearborn on 26 Feb. 2022

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Comment from Hotel Management

26 Feb. 2022 by Hotel Management

Dear Shirgo, Thank you for your high rating and feedback. We look forward to having you back with us soon again. .

5 out of 5

Posted by , from Dearborn on 1 Oct. 2021

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3 out of 5

Posted by on 16 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Pat, W

Thank you for rating our hotel. We hope you will visit again soon.

5 out of 5
I like the hotel very much... I did not like not receiving an itemized bill because I went through Travelocity.... I wanted a copy of my bill.

Posted by on 13 Aug. 2019

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5 out of 5
Staff was great. Room was clean. check in and check out was easy

Posted by on 8 Jul. 2019

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Comment from Hotel Management

9 Jul. 2019 by Pat,W

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

5 out of 5
this is a very clean hotel. My room was very spacious. My bed and all the bedding was so very comfortable. Will stay here again.

Posted by on 2 May 2019

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Comment from Hotel Management

3 May 2019 by Robert C

Thank you for your kind review! We are glad you are enjoying our new beds & bedding! We hope to see you again soon.

3 out of 5

Needs some work

I dealt with some issues with how I was charged, when I booked through a 3rd party (Travelocity) and when I inquired with the hotel about what was happening the person who 'helped' me was not helpful at all. He was rude and showed zero empathy. When I started sorting it out (without help from the staff), I called back and the next gentleman I spoke with did not seem to understand what Was happening, I asked to speak with the previous person and he would not transfer me and told me I needed to speak with him. I would recommend the staff brush up on conflict resolution tactics, because it would probably save a lot of grief and stress. I doubt I'll stay again, it just wasn't worth it for the stress they caused. Some of their policies we not stated on Travelocities website and I was charged at 6pm on the card I held the room with even though I switched cards upon check in (at 6:40) so I was out a couple hundred dollars all weekend because it takes a few days to release the hold. That part was not in my itinerary- or I would've made the change prior.

Posted by , from michigan on 6 Feb. 2017

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About the Holiday Inn & Suites Windsor Ambassador Bridge, an IHG Hotel

Location 1855 Huron Church Road, Windsor, ON N9C2L6

Property Features

As a guest of Holiday Inn & Suites Windsor Ambassador Bridge, an IHG Hotel, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1582 square feet (147 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the eco-certified Holiday Inn & Suites Windsor Ambassador Bridge, an IHG Hotel. Parking is available for a fee.

  • 1 building
  • 214 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 1582 sq ft of conference space
  • 147 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Windsor Station (9.1 km / 5.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn & Suites Windsor Ambassador Bridge, an IHG Hotel offers 214 accommodations with safes and coffee/tea makers. A pillow menu is available. 37-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers. This Windsor hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy cooked-to-order breakfast for a fee.

Grill 55 - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 20 per pet, per night, plus a deposit of CAD 50 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Children stay free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free 17
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Food service has been amended for enhanced safety
  • Free onsite COVID-19 testing (Antigen/Rapid) is available
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 3 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 8–20 per person
  • Self parking fee: CAD 12.50 per night (in/out privileges)
  • Pet deposit: CAD 50 per stay
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ambassador Holiday Inn
  • Holiday Inn Ambassador
  • Holiday Inn Ambassador Hotel Windsor Bridge
  • Holiday Inn Windsor Ambassador Bridge
  • Holiday Inn Windsor Ambassador Bridge Hotel
  • Holiday Inn Ambassador Bridge Hotel
  • Holiday Inn Ambassador Bridge
  • Holiday Inn Suites Windsor Ambassador Bridge
  • Holiday Inn Suites Windsor Ambassador Bridge an IHG Hotel
  • "Holiday Inn Suites Windsor Ambassador Bridge an IHG Hotel"

You should know

  • Pool access available from 6 AM to 11 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.