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4.0 out of 5

"Convenient location and helpful friendly staff. The bedroom needs one or two chairs and better lighting. " More

By a verified traveller on Mon 22 Jul 2019

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Hotel Description

3-star eco-friendly hotel near Parliament Hill

Heart of Ottawa

Within a 10-minute walk of this Downtown Ottawa hotel, you'll find National Arts Centre and Parliament Hill. Rideau Centre and Shaw Centre are also within half a mile (1 km).

Business services

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 9 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a spa tub on site, and a 24-hour front desk and a coffee shop are also provided.

Free WiFi, comfy beds

The 177 guestrooms feature comforts like pillowtop beds and premium bedding, while microwaves and coffee/tea makers offer the conveniences of home. LCD TVs come with cable channels, and other amenities include free WiFi and room service. Housekeeping is available on request.

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
C$120* Per night/room 10 Oct. - 11 Oct.

Deluxe Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Carleton Suite Hotel ratings based on 8 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Carleton Suite Hotel

Everyone (6) Family (1)
5 out of 5

Posted by on 8 Sep. 2020

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Comment from Hotel Management

9 Sep. 2020 by Douglas Crosbie - Guest Services Manager

Thank you!

2 out of 5
Unclear about extra service charge (parking....) Heavy construction On the area and inside renovation without notice on the website

Posted by on 16 Oct. 2019

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Comment from Hotel Management

18 Oct. 2019 by D. Crosbie - Guest Services Manager

Thank you very much for your insight. We have let all our 3rd party suppliers know that there are renovations on site, and have a message that goes automatically after booking if their site is capable of sending it. I am sorry to hear that you were unaware. We are doing our best to ensure everyone is well aware of our situation during our renovations.

4 out of 5

Posted by on 25 Aug. 2019

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Comment from Hotel Management

27 Aug. 2019 by Douglas Crosbie - Guest Services Manager

Thank you!

5 out of 5
I liked the convenience of having everything close to us. I loved that we had a full kitchen and private bedroom. The only thing I found was the room was a little dated with the browns, oranges, and reds. Very 70's.

Posted by on 5 Mar. 2019

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Comment from Hotel Management

17 Mar. 2019 by Douglas Crosbie - Guest Services Manager

Thank you!

5 out of 5
Convenient location and helpful friendly staff. The bedroom needs one or two chairs and better lighting.

Posted by on 22 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Douglas Crosbie - Guest Services Manager

Thank you very much for your feedback. This is great insight, and we appreciate your time in sharing it. We are looking at adding more seating during our upcoming renovations this fall, and lighting will also be addressed at that time. We hope to see you again soon!

4 out of 5

Good location, mixed review

Pros: Room was comfortable and kitchen was big and nice. Breakfast was good. The hotel location was excellent for tourists like ourselves wishing to experie
Cons: The parking garage sucks, constantly swapping elevators on the first floor, and lobby on the 4th floor, will drive you crazy. There is no restaurant
Location: Very walkable to museums, government buildings, Rideau Canal locks, monuments, river, parks, shopping, nightlife.
Room was comfortable and kitchen was big and nice. Breakfast was good. The hotel location was excellent for tourists like ourselves wishing to experience Ottowa. Staff was nice. The parking garage sucks, constantly swapping elevators on the first floor, and lobby on the 4th floor, will drive you crazy. There is no restaurant on this property, and our room wasn't very clean.

Posted by , from Virginia on 28 Jun. 2018

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Comment from Hotel Management

29 Jun. 2018 by Douglas Crosbie - Guest Services Manager

Thank you very much for your feedback, and I am sorry to hear that the parking situation did not meet your needs. Regrettably there is little that can be done to improve this area, and we understand the inconvenience this may cause. We hope you might give us another chance in the future, and were pleased to hear that there were many positives as well!

2 out of 5

Wrong hotel

Pros: Room was clean, staff was friendly and helpful
Cons: Separate dining hall from the front desk - too noisy
I began my search on Travelocity with the name of the hotel that I wanted to stay at, "The courtyard Marriott"in Ottawa, secured my date and room and proceeded with payment via PayPal. I arrived at the hotel in -25 weather to find out that they did not have my reservation and that the hotel was fully booked (not that I could stay there anyway as I had already paid and apparently not for the hotel I wanted). I went back to my cell phone and read the confirmation fully, and somehow, I was booked at the Residence Inn Marriott, quite a walk away from where I wanted to stay (about 5 km) and like I said -25 at least outside. This was to be a quiet evening away from our 7 children to celebrate a special anniversary. So, I try not to be too disappointed and proceed to the Residence Inn. A weird setup, the front desk is located on the 4th floor, so up we go. As soon as we get to the 4th floor we hear the roar of a crowd of parents and children there for a hockey tournament. Still not trying to be discouraged, I sigh, we check in by very kind staff and proceed to our room on the 9th floor. The room is right at the elevators, this is where it was hard to keep positive as I can already imagine the early morning awakening of guests outside our door conversing as they wait for the elevator in the morning to go to hockey games etc. The light from the hallway and elevator held a steady glow in the room as well...grrr. But at least it was clean. Use caution with Travelocity.

Posted by , from Ontario on 2 Jan. 2018

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Comment from Hotel Management

5 Jan. 2018 by Douglas Crosbie - Guest Services Manager

I am very sorry to hear about your booking troubles, and regret that we weren't able to meet your expectations of the other hotel. I do hope you found some time to enjoy your trip to Ottawa.

5 out of 5

Great hotel, near city center Ottawa

Cons: The parking entry and exit is a bit tight, so if you're driving a large SUV like a Suburban or something like that, watch out!
This is a good hotel to stay at, it's very near the city center and lots of things to see around. Underground safe parking also a plus. The staff are nice and there is a restaurant in the building if you want to just eat in or not feeling like exploring. I would definitely recommend this hotel.

Posted by , from New Jersey on 31 Oct. 2017

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Comment from Hotel Management

13 Nov. 2017 by Douglas Crosbie - Guest Services Manager

Thank you very much! We appreciate your time and feedback. We hope to see you again!

About the The Carleton Suite Hotel

Location 161 Laurier Ave W, Ottawa, ON K1P5J2

Property Features

As a guest of The Carleton Suite Hotel, you'll find an indoor pool, a spa tub, a sauna, and a 24-hour fitness center. There's a coffee shop/café on site. There's an onsite 24-hour business center. WiFi is free in public spaces. Event space at this hotel measures 7635 square feet (709 square meters) and includes conference space. The eco-friendly The Carleton Suite Hotel also features complimentary newspapers in the lobby, a fireplace in the lobby, and laundry facilities. For a fee, parking is available. This 3-star Ottawa hotel is smoke free.

  • 1 building
  • 177 guestrooms or units
  • 14 levels
  • 7635 sq ft of conference space
  • 709 sq m of conference space
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Ottawa, ON (XDS-Ottawa Train Station) (4.6 km / 2.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Carleton Suite Hotel offers 177 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Pillowtop beds feature premium bedding. 43-inch LCD televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Bathrooms are partially open
  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

Tim Hortons - Onsite coffee shop.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please note that the lobby is located on the 4th floor.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.00 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 85 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Long-term renters welcome
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Mobile key entry is not available
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 25 per day (in/out privileges)
  • Pet fee: CAD 85 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CAD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Ottawa Downtown
  • Marriott Residence Inn Ottawa Downtown
  • Residence Inn Marriott Hotel Ottawa Downtown
  • Residence Inn Marriott Ottawa Downtown
  • Residence Inn Ottawa Downtown
  • Residence Inn Marriott Ottawa Downtown Hotel
  • Ottawa Residence Inn
  • Carleton Suite Hotel
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  • The Carleton Suite Hotel Ottawa
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  • Residence Inn by Marriott Ottawa Downtown
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You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Green Key Eco-Rating Program
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.