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4.2 out of 5

"Very busy hotel in the middle of downtown. Employees were friendly and knowledgeable. The only slight issue that I had was with the concierge lounge. ... " More

By a verified traveller on Mon 23 Jul 2018

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Hotel Description

4-star eco-friendly hotel near Toronto Eaton Centre

City center retreat

You'll be steps from Toronto Eaton Centre and within a 10-minute walk of Ryerson University with a stay at this Downtown Toronto hotel. Scotiabank Arena and Metro Toronto Convention Centre are also within 2 miles (3 km).

Business services

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 12 conference rooms, 24-hour business center, and valet parking. Enjoy the spa tub and perks like free WiFi.

Comfy beds, WiFi

The 461 soundproofed guestrooms offer WiFi and comfy beds. Other amenities include wired Internet, refrigerators, and Smart TVs with cable channels.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$152* Per night/room 22 Feb. - 23 Feb.

Concierge Room, Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Business Lounge Access

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View (Nathan Phillips view)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Courtyard View (Trinity Square view)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Marriott Downtown at CF Toronto Eaton Centre ratings based on 31 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Marriott Downtown at CF Toronto Eaton Centre

Everyone (6) Family (1)
1 out of 5

Worst experience ever at a hotel due to awful treatment by hotel staff

Cons: poor treatment by staff
I arrived at hotel with my wife and infant son late on Friday evening, past midnight after a 6 hour drive. We were very tired and just wanted to get to bed. Upon check in at the desk I was informed by the front desk clerk that the hotel's underground parking garage was full and consequently there was no room to park my vehicle. The clerk directed me to use the public underground parking garage in the building next door. The clerk specifically stated that the public parking garage was cheaper than the hotel daily parking rate. She went on to say that the public garage cost $6.00 per night on weekends. Following checkin I drove my car to the nearby public parking lot, paid the $6.00 parking fee at the self administered kiosk, put the parking stub on the dashboard of my car to display proof of payment, locked the car, returned to the hotel and went to bed. Next morning at approximately 9:00 am I returned to my car to find a $42.00 parking ticket on my windshield levied by the parking authority. Upon examination I discovered that the $6.00 fee only covered parking until 5:00 am the following morning. In order to receiveing a parking ticket, I was supposed to pay an extra fee at the time of parking. Although this point was stated in small print on signage at the parking payment kiosk, the hotel attendant made no mention of this fact. I went back to the hotel to report this matter to the hotel reception staff and I was referred to the front desk manage. To add insult to injury, the manager's reaction was very disconcerting to say the least,. Everything I said was met with a response to the effect that the hotel asumes no responsibility and there would be no financial offset on my hotel bill. Even when I recommended that the staff include the additional information concerning extra fees whenever they recommended use of the public parking lot in future, his comments were still focussed on how the hotel assumed no responsibility for any extra financial charge. This made both my wife and I somewhat upset and had the effect of ruining what should otherwise have been a pleasant weekend in Toronto sightseeing and visiting family. I strongly recommend to readers, if good service from hotel staff is at all important to you, avoid the Marriott Downtown Eaton Centre Hotel in Toronto.

Posted by , from ottawa on 19 Jul. 2011

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4 out of 5
The location was great near the mall. I was just a little concerned about some of the homeless hanging out near the back entrance as some had mental issues. Although they seemed to stay to themselves it made me a little nervous having small kids with me.

Posted by on 3 Sep. 2019

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5 out of 5

Posted by on 25 Aug. 2019

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Comment from Hotel Management

29 Aug. 2019 by Director of Operations

Dear Guest, thank you for staying with us and for your gracious rating. On behalf of all of us at Marriott Downtown at CF Toronto Eaton Centre, we would like to invite you for another outstanding visit. Jonathan Scott, Director of Operations

5 out of 5

Posted by on 10 Aug. 2019

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5 out of 5
As soon as we pulled in, young man at valet was extremely helpful, the staff at the front desk was friendly, helpful and gave us bottles of water & advice on best ways to get to local attractions.

Posted by on 15 Jul. 2019

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5 out of 5
Having to stay at a nice, clean hotel where the people are friendly and knowledgeable added to the enjoyment of our vacation. Every time I walked out my hotel room I was greeted with a warm hello and a smile. That is true for the lady that clean my room to the guy getting the luggage. One of the best things about this hotel is that you can walk out of the door and into the "The Path." The underground mall😍 I can't imagine any other hotel downtown Canada being so convenient and accommodating. I'll be back (In my Arnold voice).

Posted by , from South Florida on 10 Jul. 2019

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4 out of 5
Hotel is ok. Several staffs are not too friendly.

Posted by on 7 Sep. 2018

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Comment from Hotel Management

7 Sep. 2018 by Albert Kreimerman

Dear Valued Guest, Thank you for taking the time to share you experience and rating your stay. Sincerely,

4 out of 5
Very busy hotel in the middle of downtown. Employees were friendly and knowledgeable. The only slight issue that I had was with the concierge lounge. I thought it was open to everyone staying st the hotel, but the hotel employee stated that it wasn’t included with my reservation. In addition, it’s not available on weekends. Besides that small misunderstanding, I enjoyed my stay. The breakfast was good also.

Posted by , from Atlanta, GA on 23 Jul. 2018

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Comment from Hotel Management

26 Jul. 2018 by Albert Kreimerman

Dear krwest001, Thank you for taking a moment to share your feedback and I am delighted your over all experience was great. I am sorry we were not able to accommodate you in our Concierge Lounge as it is reserved for Gold and Platinum Marriott Rewards guests. Sincerely,

4 out of 5

Nice hotel ...front desk staff are iffy

Pros: Clean, Location, and the rooms are laid out nice
Cons: Front Desk staff really needs to work on customer satisfaction
Location: Right down town. Close to Ryerson University, mall etc, There are a lot of great places for drinks and food.
Nice place. Great location, clean, nice rooms. I have stayed there a few times. Last time I stayed there the front desk was not helpful at all. If I had time I would have asked for the manager but I had a meeting I had to get to so I did not want to take much more time. They charged me extra for internet even though it is supposed to be a no charge since I am a Marriot Rewards member. I am honestly thinking of just cancelling it out and never staying with them again. It is amazing what one person can do to ruin their reputation.

Posted by on 3 May 2018

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Comment from Hotel Management

5 Jun. 2018 by Albert Kreimerman

Dear Jeff, Thank you for your feedback. I'm sorry to hear that your last stay with us did not meet your expectations. I would be happy to assist you any requests for future stays. We look forward to welcoming you back at the Marriott Downtown at CF Toronto Eaton Centre.

5 out of 5

Delightful stay!

We were only in Toronto for a concert, but we were very pleased with the hotel. The staff was very friendly and helpful. The room was lovely and the bed was comfortable. We would stay here again.

Posted by , from Fairport, NY on 23 Jun. 2015

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About the Marriott Downtown at CF Toronto Eaton Centre

Location 525 Bay St, Toronto, ON M5G 2L2

Property Features

Marriott Downtown at CF Toronto Eaton Centre offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 7952 square feet (739 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Marriott Downtown at CF Toronto Eaton Centre. For a fee, parking is available. This 4-star Toronto hotel is smoke free.

  • 461 guestrooms or units
  • 18 levels
  • 7952 sq ft of conference space
  • 739 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Toronto, ON (YYZ-Pearson Intl.) (27.9 km / 17.3 mi)
  • Train station: Toronto Union Station (1.9 km / 1.2 mi)
  • Metro station: Dundas Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Marriott Downtown at CF Toronto Eaton Centre offers 461 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Toronto hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to noon.

Trios Bistro - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • UnionPay
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 32 per person (approximately)
  • Fee for in-room wireless Internet: CAD 10.95 per day (rates may vary)
  • Fee for in-room wired Internet: CAD 10.95 per day (rates may vary)
  • Self parking fee: CAD 36 per day (in/out privileges)
  • Valet parking fee: CAD 56 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eaton Marriott
  • Marriott Eaton
  • Marriott Eaton Hotel
  • Marriott Eaton Hotel Toronto Downtown Centre
  • Toronto Marriott Downtown Eaton Centre
  • Marriott Toronto
  • Toronto Marriott
  • Toronto Marriott Downtown Eaton Centre Hotel
  • Marriott Downtown Eaton Centre Hotel
  • Marriott Downtown Eaton Centre
  • Marriott Downtown CF Toronto Eaton Centre Hotel
  • Marriott Downtown CF Eaton Centre Hotel
  • Marriott Downtown CF Toronto Eaton Centre
  • Marriott Downtown CF Eaton Centre
  • Marriott At Cf Toronto Eaton
  • Marriott Downtown at CF Toronto Eaton Centre Hotel
  • Marriott Downtown at CF Toronto Eaton Centre Toronto
  • Marriott Downtown at CF Toronto Eaton Centre Hotel Toronto

You should know

  • Pool access available from 6:30 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.