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Shangri-La Toronto

5.0 star property
5-star luxury hotel near Metro Toronto Convention Centre

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Photo gallery for Shangri-La Toronto

Exterior
Ballroom
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
188 University Avenue, Toronto, ON, M5H 0A3
  • CF Toronto Eaton Centre
    ‪8 min walk‬
  • CN Tower
    ‪10 min walk‬
  • Rogers Centre
    ‪10 min walk‬
  • Toronto, ON (YYZ-Pearson Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (View)

View from room

Suite, 1 Bedroom (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(9 reviews)
  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

View from room

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(25 reviews)
  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Shangri-La)

Suite (Shangri-La)

Suite (Shangri-La)

  • 204 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Garden)

Suite (Garden)

Suite (Garden)

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (View)

1 bedroom, premium bedding, minibar, in-room safe

Premier Room, 1 King Bed (View)

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Terrace

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed, Terrace

  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Queen Beds

9.2 out of 10
Wonderful
(17 reviews)
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 1 Bedroom

8.6 out of 10
Excellent
(11 reviews)
  • 76 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds

Premier Room, 2 Queen Beds

9.4 out of 10
Exceptional
(10 reviews)
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite (Specialty)

Signature Suite (Specialty)

Signature Suite (Specialty)

  • 87 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Owner)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Owner)

  • 102 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Toronto

Downtown Toronto stay.Within a 15-minute walk of this Downtown Toronto hotel, you'll find Queen Street West and Metro Toronto Convention Centre. CF Toronto Eaton Centre and Rogers Centre are also within half a mile (1 km).

What's nearby

  • CF Toronto Eaton Centre - 8 min walk - 0.7 km
  • CN Tower - 10 min walk - 0.8 km
  • Rogers Centre - 10 min walk - 0.8 km
  • Ripley's Aquarium of Canada - 11 min walk - 1.0 km
  • Scotiabank Arena - 11 min walk - 1.0 km

Getting around

  • King St West at University Ave West Side Stop - 3 min walk
  • Union Station - 9 min walk
  • Billy Bishop Toronto City Airport (YTZ) - 12 min drive

Restaurants

  • ‪Elephant & Castle - ‬2 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Cafe Landwer - ‬2 min walk
  • ‪Pizzeria Libretto - ‬3 min walk
  • ‪Soho House - ‬1 min walk

About this property

Shangri-La Toronto

5-star luxury hotel near Metro Toronto Convention Centre
Shangri-La Toronto offers its guests a full-service spa, an indoor pool, and a hot tub. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. A 24-hour fitness center, a sauna, and spa services are also featured at the luxury Shangri-La Toronto. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Toronto hotel is smoke free.

  • 202 guestrooms or units
  • 66 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2012
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
Shangri-La Toronto offers 202 accommodations with iPads and minibars. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Miraj Hammam Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Russian, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (CAD 68 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: CAD 56 for adults and CAD 56 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 48-inch LCD TV with satellite channels
  • iPad
  • Pay movies

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
For any questions, please contact the property using the information on the booking confirmation
The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 2 to July 28:
  • Spa

Access methods

Staffed front desk

Pets

  • Pets: CAD 125 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 56 for adults and CAD 56 for children
  • Airport shuttle fee: CAD 199 per vehicle (roundtrip)
  • Valet parking fee: CAD 68 per night (in/out privileges)
  • Pet fee: CAD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions.

The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto

Shangri-La Toronto Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 843 out of 1008 reviews
Rating 8 - Good. 86 out of 1008 reviews
Rating 6 - Okay. 48 out of 1008 reviews
Rating 4 - Poor. 14 out of 1008 reviews
Rating 2 - Terrible. 17 out of 1008 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zienab

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
5 Stars!! Our recent stay at the Shangri-La Toronto was nothing short of exceptional. From the moment we arrived until the moment we left, every detail was thoughtfully handled, and the experience exceeded all expectations. Each staff member we interacted with was incredibly considerate and attentive. Whether it was the front desk, concierge, or housekeeping, every person made us feel genuinely welcomed and valued. Their professionalism and warmth made our stay feel personal and seamless. The room was impeccably clean upon arrival, and the daily cleaning service maintained that high standard throughout our stay. Fresh linens, spotless surfaces, and a consistently tidy space added to the overall comfort and luxury of our time there. Check-in and check-out were both a breeze—quick, efficient, and entirely hassle-free. It’s clear the team is highly trained and dedicated to making the process as smooth as possible. We truly have no complaints. Everything was handled with care and elegance, and we left feeling completely relaxed and well taken care of. We highly recommend Shangri-La Toronto to anyone looking for a luxurious, comfortable, and thoughtful hospitality experience in the heart of the city.
Stayed 3 nights in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Leland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great location
Stayed 2 nights in Mar 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Cyril

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!!
Stayed 1 night in Mar 2025

2/10 Terrible

Natasha, Hannon

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Well, where do I start? The room that we had was beautiful and the hotel itself is gorgeous, the staff were lovely and the valet team were great. Everything seemed fine until we returned to our room at midnight after a long night out, to find the staff had been in to do a turndown service of our room (which is normally greatly appreciated) but they happened to DROP THEIR BAG OF DRUGS on the way out and left it in our room. Management and Security were contacted. I appreciate their quick attention, and we were comped the room, but STILL very disgusting. I wouldn't stay here again, knowing that this is the level of cleanliness this hotel keeps. Even if it was "leftover garbage from the last guest" which is what we were told from the manager in the morning.. thats almost EVEN worse. That means the level of quality in their housekeeping is subpar at best, and they really need to do more of an internal review of their practices.. this could have been MUCH worse. If we had children with us, a pet, anyone who didn't know what the bag was filled with and tried to handle it themselves, this could have ended in a much worse situation for this hotel. I would never stay here or recommend them again. GROSS.
Stayed 1 night in Mar 2025

10/10 Excellent

Hyunsook

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent cleaning and kindness!
Stayed 2 nights in Mar 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 would recommend! The hotel, the service, the ambiance, the pool, everything about this hotel is top tier. No complaints at all
Stayed 3 nights in Mar 2025

10/10 Excellent

Amin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!
Stayed 1 night in Mar 2025

10/10 Excellent

Helen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2025

10/10 Excellent

Jessie, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning hotel, excellent customer service. The restaurant on the main floor with the live music is such a great vibe for the nighttime. Highly recommend this place.
Stayed 2 nights in Feb 2025

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and amenities are impeccable. Will definitely return.
Stayed 1 night in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It was an excellent stay
Stayed 4 nights in Mar 2025

8/10 Good

Jasdev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Julian

Stayed 1 night in Mar 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Nader

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every things where great and services was perfect
Stayed 1 night in Mar 2025

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Beautiful pool and change rooms. Bosk Restaurant was great.
Stayed 1 night in Mar 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Nic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and bougie spot.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jila

Stayed 1 night in Mar 2025

2/10 Terrible

Ben, Copper Canyon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Dated rooms. Suite was a tiny room with a wall divider that made the two sides so small, they are barely usable. We had to rearrange the furniture to accommodate the in-room dining table. Better 5star choices in Toronto.
Stayed 2 nights in Mar 2025

10/10 Excellent

Serge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Afroditi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Azita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some staff like Jeorge at the front desk were excellent and amazing but the lounge staff needs some training. We were served champagne without cocktail napkins which dripped all over out table and shirt. when asked for napkins, she basically just brought 2 and placed them under the champagne flute and didn't bother to clean the table. it just wasn't a great stay.
Stayed 1 night in Mar 2025