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Hilo Reeds Bay Hotel

2.5-star property
175 Banyan Drive, Hilo, HI 1-855-887-0424
3.9 out of 5
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See all 36 travelocity Reviews

"Lovely landscaping. Staff were very helpful and friendly. The security guard was extremely helpful. Room was very nice and clean. Older building but n ... " More

By a verified traveller on Sat 16 Mar 2024

Points Of Interest

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Hotel Description

Beach hotel near Port of Hilo

Keaukaha stay

With a stay at this Keaukaha hotel, you'll be within half a mile (1 km) of Coconut Island Park and 2 miles (3 km) of Port of Hilo. Hilo Farmers Market and Hilo Shopping Center are also within 3 miles (5 km).

Outdoor pool, terrace

An outdoor pool is featured at this hotel, along with free WiFi in public areas and a terrace. Express check-in, express check-out, and luggage storage are also on offer.

Standard Studio (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $183* Per night/room 28 Apr. - 29 Apr.

Deluxe Studio (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Studio (2 Double Beds)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 2 Double Beds, Bay View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilo Reeds Bay Hotel ratings based on 36 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilo Reeds Bay Hotel

Everyone (16) Couples (6) Family (12)
4 out of 5
Lovely landscaping. Staff were very helpful and friendly. The security guard was extremely helpful. Room was very nice and clean. Older building but nicely kept and updated. No musty odor which is unusual for an older block building. There is a nice park with a beach next door to the property. The pool looked very nice and clean. Listening to the ocean right outside of our balcony all night, was very relaxing. Would definitely stay there again.

Posted by on 16 Mar. 2024

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Comment from Hotel Management

16 Mar. 2024 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk

5 out of 5
Arrived after hours. Hotel made arrangements and everything was great.

Posted by on 11 Mar. 2024

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Comment from Hotel Management

14 Mar. 2024 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk

5 out of 5
Wonderful people

Posted by on 13 Feb. 2024

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Comment from Hotel Management

17 Feb. 2024 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

5 out of 5
For the price you can’t go wrong. Oh yeah great view.

Posted by on 13 Nov. 2023

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Comment from Hotel Management

25 Nov. 2023 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk

5 out of 5

Posted by on 4 Sep. 2023

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Comment from Hotel Management

5 Sep. 2023 by Hilo Reeds Bay Hotel

Thank you for your kind feedback. We appreciate youstaying in our property. Hope to see you again in yournext vacation in Hilo,Thank you

5 out of 5
Looked a little run down from the outside but the room was super. Clean, spacious and comfortable, fridge, microwave, sink, dishes. No a/c but there were 2 fans and it was fine. Nice laundry facility. Staff and service were AMAZING.

Posted by on 27 Aug. 2023

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Comment from Hotel Management

28 Aug. 2023 by Hilo Reeds Bay Hotel

Thank you for staying with us. We appreciate your nicefeedback. Hope to see you on your next vacation to Hilo.

4 out of 5
Great location!

Posted by on 20 Mar. 2023

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Comment from Hotel Management

21 Mar. 2023 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we appreciate your feedback.

2 out of 5
Property seems like an abandoned motel 6

Posted by , from IVYLAND on 18 Mar. 2023

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Comment from Hotel Management

21 Mar. 2023 by Hilo Reeds Bay Hotel

Thanks for the feedback.

4 out of 5
Everything

Posted by on 16 Mar. 2023

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Comment from Hotel Management

17 Mar. 2023 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we appreciate your feedback.

1 out of 5
Pictures on the web is grossly misleading. Dirty, dark, paints peeling, nasty service.

Posted by , from WAPPINGERS FALLS on 24 Jan. 2023

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Comment from Hotel Management

24 Jan. 2023 by Hilo Reeds Bay Hotel

Thank you, for your rudely comments.

About the Hilo Reeds Bay Hotel

Location 175 Banyan Drive, Hilo, HI 96720

Property Features

As a guest of Hilo Reeds Bay Hotel, you'll find an outdoor pool, a terrace, and a vending machine. WiFi is free in public spaces. Hilo Reeds Bay Hotel also features laundry facilities, express check-in, and express check-out.

  • 1 building
  • 50 guestrooms or units
  • 3 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Terrace

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Room Amenities

Hilo Reeds Bay Hotel offers 50 accommodations with coffee/tea makers and hair dryers. Kitchenettes offer refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room kitchenette
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Ceiling fan
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

The guestrooms at this hotel are not accessible to wheelchairs at this time.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is W20358722. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No cribs (infant beds) available
  • No elevators
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 10:00 PM
  • State tax ID - W20358722
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Hotel Names

  • Hilo Reeds Bay Hotel
  • Reeds Bay Hotel
  • Hilo Reeds Bay
  • Reeds Bay
  • Hilo Reeds Bay Hotel Hawaii
  • Hilo Reeds Bay Hotel Hilo
  • Hilo Reeds Bay Hotel Hotel
  • Hilo Reeds Bay Hotel Hotel Hilo

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 7:00 PM.
  • Alcohol isn't served or allowed at Hilo Reeds Bay Hotel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.