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Sandman Hotel & Suites London Downtown

2.5 star property
Hotel near University of Western Ontario in London

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Photo gallery for Sandman Hotel & Suites London Downtown

Lobby lounge
Junior Suite, 1 King Bed, Non Smoking
Interior
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette
Standard Room, 2 Queen Beds, Non Smoking

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Parking available

Explore the area

Map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    ‪6 min walk‬
  • Victoria Park
    ‪8 min walk‬
  • Budweiser Gardens
    ‪15 min walk‬
  • London, ON (YXU-London Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Combined shower/tub, hair dryer, towels

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About the area

London

City center stay.Within a 10-minute walk of this Downtown London hotel, you'll find Jonathon Bancroft-Snell Gallery and Citi Plaza Mall. London Convention Center and Victoria Park are also within half a mile (1 km).

What's nearby

  • London Convention Center - 6 min walk - 0.6 km
  • Victoria Park - 8 min walk - 0.7 km
  • Budweiser Gardens - 15 min walk - 1.3 km
  • Harris Park - 16 min walk - 1.4 km
  • University of Western Ontario - 8 min drive - 3.3 km

Getting around

  • London, ON (XDQ-London Train Station) - 11 min walk
  • London, ON (YXU-London Intl.) - 15 min drive

Restaurants

  • ‪Tim Hortons - ‬13 min walk
  • ‪Queens Cafe - ‬9 min walk
  • ‪The Morrissey House - ‬1 min walk
  • ‪Crabby Joe's Tap & Grill - ‬4 min walk
  • ‪Coffee Culture - ‬5 min walk

About this property

Sandman Hotel & Suites London Downtown

Hotel near University of Western Ontario in London
A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 9 levels
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, French, Hindi, Spanish

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LCD TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 344 out of 1219 reviews
Rating 8 - Good. 379 out of 1219 reviews
Rating 6 - Okay. 257 out of 1219 reviews
Rating 4 - Poor. 125 out of 1219 reviews
Rating 2 - Terrible. 114 out of 1219 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Junior suite was nice. Had a good sleep.
Stayed 1 night in Mar 2025

4/10 Poor

Trent, Surrey

Disliked: Cleanliness, amenities, property conditions & facilities
it was a bad area
Stayed 1 night in Feb 2025

8/10 Good

Blaise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far so good. Unexpected charge for parking
Stayed 1 night in Feb 2025

2/10 Terrible

Kris

Travelled with family
Disliked: Staff & service
When I checked into the hotel and paid with my credit card. On the hand held transaction machine it showed my card was approved. The receptionist told me it didnt go through. I explained what it said on the device. They had me run my card again and I had the same message of it being approved. I showed them and they told me it never did and asked me to swipe a third time and i declined. They refused to give me any print out of the failed transactions and the manage Nikita then told me she wouldn't check me in. I then called my credit card and was told they charged me 4 times. I was told to calm down by the receptionist twice and i felt was uncalled for as anybody going through this would be upset. No sorrys or valid explanations were given. The staff poorly explained things and just said they were working in it with IT. I paid an extra $30 for early check in to only spend that time on the phone with my credit card company and trying to get an explanation from the manager Nikita. If this didnt happen, our stay would have been more enjoyable.
Stayed 1 night in Feb 2025

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities
Great hotel for a great price!
Stayed 1 night in Feb 2025

8/10 Good

Iain, Davison

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Whilst the price and the location were were brilliant, there was a lot of Vagrants or Homeless people in the vacinity and even in the entrance, this was very off putting
Stayed 2 nights in Feb 2025

8/10 Good

hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly & had to deal with a lot of drunk kids so I’m thankful for their kindness & making sure people were safe and getting whatever needed
Stayed 1 night in Feb 2025

4/10 Poor

Karen

Disliked: Amenities
Shelter is located right next door and they were outside smoking all the time. On one night I counted 10 police officers including swat next door at the shelter. Not at all a safe area
Stayed 2 nights in Feb 2025

6/10 Okay

Adena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel itself was wonderful but the neighborhood is not very good right now.
Stayed 2 nights in Feb 2025

2/10 Terrible

Pete

Stayed 1 night in Jan 2025

8/10 Good

WILLIAM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Not a very good area to be checking in at night. Was approached three times by homeless for money on check in!
Stayed 1 night in Feb 2025

6/10 Okay

nikki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the food selection
Stayed 2 nights in Feb 2025

10/10 Excellent

Elaine

Stayed 1 night in Feb 2025

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to concert hall, fairly cheap, parking security needs improvement for area location
Stayed 2 nights in Feb 2025

4/10 Poor

EDWIN

Disliked: Cleanliness, property conditions & facilities

Terrible stay!!

Upon arrival at our room we instantly smelt smoke in the room once inside we found burn marks on the carpet like a cigarette had been dropped in multiple spots. We complained and were moved to a different room down the hall and only realized in the morning that room had NO towels. At 230 am we were awaken to the fire alarm and when we called the lobby they told us smoke on the 6th floor and we needed to come to the lobby. This hotel obviously struggles with the non smoking policy. Also it seems to be located in a very scetchy area. Will NEVER stay here again.
Stayed 1 night in Feb 2025

2/10 Terrible

Karla

Stayed 2 nights in Feb 2025

6/10 Okay

Linda

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs updating.
Stayed 5 nights in Feb 2025

6/10 Okay

Amelia

Liked: Staff & service
Snow outside the building was not cleared. I was surprised that my car was able to make it through and into the underground parking. Even the following morning the snow was not cleared. It was a safety hazard and completely unacceptable.
Stayed 1 night in Feb 2025

6/10 Okay

Judy

Liked: Cleanliness, staff & service
Sink didn’t drain well, a hole in the wall
Stayed 1 night in Feb 2025

8/10 Good

Gwendolyne, Amherstburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of homeless near entranceway.
Stayed 2 nights in Feb 2025

8/10 Good

Imam

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

4/10 Poor

Grace

Travelled with group
Liked: Staff & service, amenities
I didn’t like that it was hard for me to get much sleep because of the noisy occupants that we could hear throughout the night, in the hallways on the floor that we were on. I also didnt like that i found use tissue paper under the covers in a bed that was supposed to be freshly made. Also as i was loooking for my hair cover ( which had drop down on the side of the bed) I saw 3 empty milk containers under the bed which indicated that the carpet may not have been vacuum. I must mention that the cost of the room was quite high but the reason I chose that hotel was because ir was close to an office where my friend had an early appointment the next day. However i must mention that the front desk staff was quite accomodating and professional on my entrance and departure. I was also disappointed that for the price i paid through Expedia, the hotel was misrepresented.
Stayed 1 night in Feb 2025

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. The suite is larger than expected. Front desk checked to make sure everything was okay.
Stayed 1 night in Feb 2025

10/10 Excellent

Luc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Very happy
Stayed 1 night in Feb 2025