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Grand Matlali Hills Resort & Spa Natural Experiences

4.5-star property
Carretera Punta Mita km 0.2, La Cruz de Huanacaxtle, NAY 1-855-887-0424
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2.5 out of 5
See all 2 Travelocity Reviews

"The hotel is roughly 30 minutes away form city center so it was nice to come back to a quite room. The hotel is modern/contemporary, I was pleased wi ... " More

By a verified traveller on Wed 03 May 2017

Points Of Interest

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Hotel Description

4.5-star beach property near Playa Bucerias

Close to the beach

Within 2 miles (3 km) of this La Cruz de Huanacaxtle property, you'll find Playa Bucerias and Marina Riviera Nayarit at La Cruz. La Cruz Sunday Market and La Cruz Square are also within 2 miles (3 km).

All-inclusive

This all-inclusive property includes 3 restaurants, an outdoor pool, and an outdoor tennis court. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Unwind with a drink at one of the 3 bars/lounges and enjoy free perks like valet parking and a beach shuttle.

Free WiFi, balconies

In addition to flat-screen TVs with cable channels, the 90 guestrooms offer free WiFi and balconies. Minibars, rainfall showerheads, and coffee/tea makers are also available.

Tropical View Junior Suite - European Plan

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$192* Per night/room 10 Aug. - 11 Aug.

Romance Junior Suite - All Inclusive

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Junior Suite - All Inclusive

Bed Count 1 King Bed Maximum Occupancy 3 Max

TROPICAL VIEW ALL INCLUSIVE - KIDS FREE

Bed Count 1 King Bed Maximum Occupancy 4 Max

Tropical View Junior Suite - All Inclusive

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Matlali Hills Resort & Spa Natural Experiences ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Matlali Hills Resort & Spa Natural Experiences

Everyone (2)
2 out of 5

Not too good

Pros: Staff
Cons: More shuttle's
Location: Not too much nearby...
All staff is welcoming and extremely friendly, the grounds are extremely huge and everything is so far away you need to relay on vans to transport you throughout the grounds. Waited 30 minutes for the hotel shuttle to take us to dinner. Window panes at the restaurant are dirty and filled with dead flies and insects. Rooms are clean, mattresses are hard and not comfortable. Shortage or bathroom towels, and the towels that you get are rough

Posted by , from Los Angeles, CA on 24 Jul. 2017

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Comment from Hotel Management

27 Jul. 2017 by Grand Sirenis Matlali Hills Resort and Spa

Thank you Mrs Eva for taking the time to write this note. I am going to forward this information in order to improve our services. We look forward to have another chance to welcome you.

3 out of 5

Beautiful hotel but needs help with food

Cons: Mattress was horrible, it is super stiff. I had to sleep on pillows to make it comfortable.
Location: You must travel out to the city or beach, for this you will need a car or taxi (which gets expensive quickly).
The hotel is roughly 30 minutes away form city center so it was nice to come back to a quite room. The hotel is modern/contemporary, I was pleased with it's aesthetics. Staff was very friendly and accommodating. This being said, I give it a 4.5 (I don't give it 5 stars because there was nothing to do unless you spend all day at the pool). Food - not good at all. I actually lost my appetite while we where there. It's such a beautiful hotel but the quality in taste of the food fails miserably.

Posted by , from Los Angeles, CA on 3 May 2017

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Comment from Hotel Management

13 May 2017 by Grand Sirenis Matlali Hills Resort and Spa

Thank you for your feedback. We are going to do our best to improve our services based on your comments. We look forward to welcome you again and pamper you as you deserve.

About the Grand Matlali Hills Resort & Spa Natural Experiences

Location Carretera Punta Mita km 0.2, La Cruz de Huanacaxtle, NAY 63734

All-inclusive Details

  • All meals served buffet-style
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included
  • All food and beverages included

Property Features

Grand Matlali Hills Resort & Spa Natural Experiences is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Grand Matlali Hills Resort & Spa Natural Experiences like an outdoor pool, an outdoor tennis court, and a spa tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. WiFi is free in public spaces. This all-inclusive property also offers a steam room, a rooftop terrace, and a garden. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star La Cruz de Huanacaxtle property.

  • 1 building
  • 90 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2012
  • Bar on the beach
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool1
  • Free WiFi
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Free beach shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Grand Matlali Hills Resort & Spa Natural Experiences offers 90 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Grand Matlali Hills Resort & Spa Natural Experiences has 3 restaurants serving breakfast, lunch, and dinner.

Restaurant Huanacaxtle - This restaurant is located by the pool and specializes in international cuisine. Reservations are required. Open daily.

Restaurant Raixes - This restaurant serves breakfast, lunch, and dinner. Reservations are required. Open select days.

Beach Club Eva Mandarina - This beachfront family restaurant serves lunch only. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Grand Matlali Hills Resort & Spa Natural Experiences

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Matlali Hills Spa
  • Grand Matlali Hills Spa All Inclusive

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.