Skip to main content
Beginning of main content

"Older. No business centre. Subpar food. Hotel needs to be refreshed. " More

By a verified traveller on Sun 10 Nov 2019

Enter dates to see availability

Hotel Description

Eco-certified hotel in Nepean

Nepean stay

Your stay at this Nepean hotel places you within 2 miles (3 km) of Queensway Carleton Hospital and Bayshore Shopping Centre. Also, Superdome at Ben Franklin Park is within 3 miles (5 km) and Funhaven Entertainment Centre is within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $229* Per night/room 31 Mar. - 1 Apr.

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Best Western Plus Ottawa/Kanata Hotel & Conference Centre ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Everyone (3) Family (2)
4 out of 5

Posted by on 13 Aug. 2021

Was this review helpful to you?
3 out of 5
Older. No business centre. Subpar food. Hotel needs to be refreshed.

Posted by on 10 Nov. 2019

Was this review helpful to you?
Comment from Hotel Management

13 Nov. 2019 by SP

We would like to apologize for your negative experience with our property. This is not the experience we want our guests to have and will take your comments and strive to do better for each guest. I hope you will consider staying with us again in the future.

5 out of 5
Easily accessible, restaurant in house, great staff, clean.

Posted by on 3 Oct. 2019

Was this review helpful to you?
Comment from Hotel Management

4 Oct. 2019 by DM

Thank you for sharing your experience with us and choosing to stay with our Best Western. Come again soon.

3 out of 5

Travelocity omissions/restrictions

Pros: pool was nice, not crowded
Cons: amenities like shower gel and tea bags were not provided, even when requested; ice machine ran out of ice
Location: within walking distance to at least 3 other restaurants for lunches or dinner
hotel is undergoing major renovations; buffet breakfast as advertised in booking does not exist even though we were charged $14 per day per person only a$6 per day per person was credited against our choices, apparently a restriction by Travelocity which the hotel was not at liberty to adjust, leaving the customer feeling ripped off; dining room severely understaffed , tables not cleared and cleaned in a timely manner, one server for the entire dining room - front desk staff required to assist at times; server we did have was very pleasant and helpful, but volume to be done by one person is excessive

Posted by , from Buckhorn ON on 20 May 2017

Was this review helpful to you?
4 out of 5

Staff help

Pros: The hot tub was a nice ammenity. But it could have been a little hotter.
Location: We were in Ottawa to see our children and grandchildren.
The staff was very accommodating and knowledgeable of questions asked of them. Thank you to all of them. Carol & Tim

Posted by , from Barrie, On. on 28 Apr. 2015

Was this review helpful to you?

About the Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Location 1876 Robertson Rd., Ottawa, ON K2H5B8

Property Features

Best Western Plus Ottawa/Kanata Hotel & Conference Centre offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and meeting rooms are available. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the eco-certified Best Western Plus Ottawa/Kanata Hotel & Conference Centre. Free self parking is available. This Ottawa hotel is smoke free.

  • 84 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Built in 1972
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Plus Ottawa/Kanata Hotel & Conference Centre offers 84 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Private outdoor space
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

High Fives Sports Pub - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 30 per accommodation, per day (maximum CAD 100 per stay)
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Pets Allowed-Specific Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards
  • Staffed front desk
  • Children stay free 10
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property
  • Guests must provide a copy of their government-issued photo I.D. in advance

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per accommodation, per day (maximum CAD 100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Ottawa/Kanata
  • Best Western Plus Ottawa/Kanata
  • Best Western Plus Ottawa/Kanata Hotel
  • Best Western Plus Ottawa/Kanata Hotel & Conference Centre Hotel
  • Best Western Plus Ottawa/Kanata Ottawa
  • Best Western Plus Ottawa/Kanata Hotel Conference Centre
  • Best Western Plus Ottawa/Kanata Hotel & Conference Centre Ottawa

You should know

  • Up to 3 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

  • Green Key Eco-Rating Program
url importing http://www.travelocity.ca/Ottawa-Hotels-Best-Western-Plus-Ottawa/Kanata-Hotel-&-Conference-Centre.h18135-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Ottawa-Hotels-Best-Western-Plus-Ottawa/Kanata-Hotel-&-Conference-Centre.h18135-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Ottawa-Hotels-Best-Western-Plus-Ottawa/Kanata-Hotel-&-Conference-Centre.h18135-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.