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"I didn't like that the water for the showers were cold. The shower area could've been cleaner. Staff were very nice and helpful. Lot's of people there ... " More

By a verified traveller on Tue 05 Mar 2024

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Hotel Description

3.5-star beachfront property near Playa Bucerias

On the beach

Within a 5-minute walk of this well-placed property, you'll find Bay of Banderas and Playa Bucerias. Los Arroyos Verdes and El Tigre Golf at Paradise Village are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. Relax with sun loungers and enjoy a refreshing drink at one of the 2 beach bars. There's fun for all ages with a children's pool and a playground, and complimentary bicycles are available on site.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Ocean Front.

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Sea View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Royal Decameron Complex All Inclusive ratings based on 26 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Royal Decameron Complex All Inclusive

Everyone (12) Couples (8) Family (6)
5 out of 5
The staff was always professional, respectful and polite.

Posted by on 26 Jan. 2024

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Comment from Hotel Management

27 Jan. 2024 by GUEST SERVICE

Dear Guest,Thank you for contacting us at the Royal Decameron Complex hotel.We are glad to know that you had a pleasant stay with us, we hope you will soon give us the opportunity to have you at home again.Kind Regards

2 out of 5
In the room we were bitten by bedbugs, we reported to staff, they did not nothing,

Posted by on 11 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Ricardo Aviña

Dear guest: We feel sorry for all inconveniences during your stay, I would like to mention that we are ruled by a program named HACCP (Hazard Analysis Critical Control Points) that regulated all pest control including any plague, we make on a regular weekly basis deep spray fumigation in our premises and we make and special reinforcement in rooms. We assure you that we will take your opinion into account and we will share this review with the staff in charge to offer a better service. We hope you can give us the opportunity to serve you again in a future. Ricardo Aviña-Guest Service Management

4 out of 5
Lots of renovating going on. Although the rooms were clean, the pool could use some deep cleaning of the grout and repairs to the edges. There were no 24 hour snack places open and the a la cartes were disappointing. One was closed for renovations and one was only open one of the nights of our stay.

Posted by on 28 Nov. 2019

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Comment from Hotel Management

29 Nov. 2019 by Ricardo Aviña

Dear guest. We hope you are having an excellent day, we regret the inconvenience that occurred during your stay, I assure you that we will take them into account in order to offer a better service for all our guests. We hope you can give us the opportunity to serve you in a near future. Ricardo Aviña-Guest Service Manegement

3 out of 5

Posted by on 13 May 2019

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Comment from Hotel Management

13 May 2019 by Ricardo Aviña

Dear guest, We hope you are having an excellent day, thank you very much for your rating through this platform. We hope you can give us the opportunity to serve you again in a future. Ricardo Aviña Guest Service Management

4 out of 5
I didn't like that the water for the showers were cold. The shower area could've been cleaner. Staff were very nice and helpful. Lot's of people there come back every year.

Posted by on 5 Mar. 2024

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Comment from Hotel Management

5 Mar. 2024 by Karina Pastran Guest Service Manager.

Dear Mr. Gary,We greatly appreciate that you have taken part of your time to share your valuable comments with us through this platform.It is pleasant to know that you enjoyed the attention and kindness of our staff. However, we are sorry to read about the inconvenience you had regarding the water temperature in your rooms.Rest assured that we will continue to do what is necessary in order to provide you with better service every day.We hope to have the opportunity for you to visit our destination again and that we can provide you with our service with the quality that you deserve.Sincerely.

4 out of 5
Very basic resort. Food was average. Several excellent restaurants within walking distance. Beach is beautiful. Staff was all friendly and helpful. Would return

Posted by , from Los osos on 21 Nov. 2023

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Comment from Hotel Management

27 Nov. 2023 by GUEST SERVICE

Dear Miss. Cathleen,Thanks for contacting us at hotel Royal Decameron Complex.Its very nice to know that you had a good time with us, also we want to Thank you for the time and interest that you have put into correcting the situation that you experienced. We thank you for your understanding. We have taken note and proper actions are being taken to correct the matter, have no doubt that we are working to make your next visit as pleasant as possible.Kind Regards,Guest Service

1 out of 5
My room was old and rusted. We could get into our room with the key and they gave us 2 old school way was with a window.

Posted by on 10 Apr. 2023

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Comment from Hotel Management

18 Apr. 2023 by Karina Pastran. Guest Service Manager.

Dear Guest,Receive a warm greeting hoping you are having a great day.Our main purpose is to ensure that you enjoy your vacation to the fullest and provide you with quality service. That is why we are sorry to read the inconveniences with our room keys.In order to improve our facilities and provide you with the service you deserve, we will share your comments and take the necessary corrective actions.We hope to have the opportunity to be part of your vacation again.Cordially.

4 out of 5
No open gym. No non motorized water sports as website said.

Posted by on 8 Apr. 2022

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Comment from Hotel Management

20 Apr. 2022 by Karina Pastrán Guest Service Manager

Dear Guest. Hoping you are doing well, we want to thank for sharing your valuable opinion with us. As you know, we have been through a lot of changes since Covid started. We will continue to work on these specific areas to provide you with the services you deserve, such as the gym. Finally, We are looking forward to your next visit. Cordially

4 out of 5
Mexican flavor and lots of mexican food and a lot of Spanish speaking people/help

Posted by on 31 Mar. 2022

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Comment from Hotel Management

1 Apr. 2022 by Karina Pastran Guest Service

Dear Guest Receive a cordial greeting. We are very happy to have had you with us and to have had the opportunity to be part of your vacation. It will be a pleasure for us to have you many more times and make your vacation an unforgettable experience. Best regards

1 out of 5

Posted by on 10 Mar. 2022

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Comment from Hotel Management

21 Aug. 2022 by Karina Pastran. Guest Service Manager.

Gracias por haberse hospedado en Royal Decameron Complex...!Los esperamos pronto para hacer de sus vacaciones una experiencia inigualable.

About the Royal Decameron Complex All Inclusive

Location Lazaro Cardenas 150, Bucerias, NAY 63732

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Kayaking included
  • Surfing/boogie boarding included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Onsite live performances included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • All meals served buffet-style
  • All available beverages included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included

Property Features

Royal Decameron Complex All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Decameron Complex All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, outdoor tennis courts, and a sauna. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 5 poolside bars, and 7 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. A children's pool, a nightclub, and a fitness center are also featured at the family-friendly Royal Decameron Complex All Inclusive. Free self parking is available. This 3.5-star Bucerías property is smoke free.

  • 620 guestrooms or units
  • 4 levels
  • 6 buildings
  • 5 dining venues
  • 2 bars on the beach
  • 5 bars by the pool
  • 7 bars or lounges
  • Built in 1990
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Royal Decameron Complex All Inclusive offers 620 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to balconies or patios. Cable television is provided. Bathrooms include showers. Housekeeping is provided daily.

  • Private balcony or patio
  • Television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Royal Decameron Complex All Inclusive has 5 restaurants on site.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:30 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

  • No cribs (infant beds) available
  • No elevators
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Humane animal treatment
  • Comprehensive recycling policy

Hotel Names

  • All Inclusive Royal Decameron
  • Decameron All Inclusive
  • Decameron Complex
  • Royal Complex
  • Royal Decameron All Inclusive
  • Royal Decameron Complex
  • Royal Decameron Complex All Inclusive
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  • Royal Decameron Complex Bucerias
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  • Royal De Cameron
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  • Royal Decameron Hotel
  • Royal Decameron Mexico
  • Royal Decameron Nuevo Vallarta
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  • Royal Decameron Complex All Inclusive All-inclusive property
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.