4.8 out of 5

"This was our first trip to Cozumel , checked in and found that our room was excellent but later that evening we couldn't regulate the temperature. I c ... " More

By a verified traveller on Sat 01 Jul 2017

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Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$269 per night

Habitacion de lujo vistas al oceano

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Habitacion de lujo frente a la playa

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Tower Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Habitacion de lujo en el arrecife

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite vista arrecife

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidente InterContinental Cozumel Resort & Spa ratings based on 40 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
4 out of 5

First visit to Cozumel

This was our first trip to Cozumel , checked in and found that our room was excellent but later that evening we couldn't regulate the temperature. I called for service and after 2 attempts by servicemen to fix the problem we were informed that it would have to wait till morning for a repair. Lucky for us the room was cold enough to wait till morning. Don't know why we weren't relocated as the hotel wasn't booked solid. The front desk staff isn't bilingual at times, this is a problem if you run out of Spanish. Other than these problems, everything else was fantastic. We stayed 4 nights and enjoyed the restaurants and ambiance. Be prepared to pay high cab fares to into town and back.

Posted by , from Texas, USA on 1 Jul 2017

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5 out of 5

The food and service was excellent!!!

Everyone had a smile and responded with a hello .Service at the Italian restaurant made me feel special.Love the view from our rooom.

Posted by , from ok on 7 Mar 2017

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Comment from Hotel Management

15 Mar 2017 by General Manager

Dear Guest, First of all I would like to thank you for your preference to our hotel, and for taking the time to share your comments with us. I'm glad you enjoyed your stay at our Resort, we hope to see you in a near future. Regards, Andres Garcia Ricard General Manager

5 out of 5

Heaven on earth

Pros: EVERYTHING!!!!! Room, staff, comfort, beach, addition of Grill beachside.
Cons: Nothing! It's perfection!
Location: The location is on a pristine beach with plenty of chairs, beds and hammocks.
This was our sixth trip here in 33 years and it just gets better and better! A slice of heaven right here on earth!

Posted by , from New York, NY on 24 Dec 2016

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Comment from Hotel Management

28 Dec 2016 by General Manager

Dear Guest, Thnak you for sharing your review about your recent stay. I'm glad you enjoyed your stay at our Resort and that you liked our recently renovated Resort! We hope you visit us again, soon. Best Regards, Andres Garcia Ricard General Manager

5 out of 5

Rained every day, but Hotel is great

Pros: Service, cleanliness, attention to details, friendly staff - always helpful. There is a ship wreck right off the beach.
Cons: Stop the rain????
Location: Cozumel has a good night life and is just a 20 minute boat ride from Playa del Carmen if you want a whole lot more. Scuba nd skin diving is great.
Ok, now you know that it rained every day. Hardly the hotel's fault. The hotel itself, amenities, service, and staff were all excellent. This is the 5th time I stayed at this hotel. I will stay there again. It is kept up very well. It is the most expensive hotel in Cozumel, but you get what you pay for.

Posted by , from Lafayette, Louisiana on 1 Oct 2015

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4 out of 5

El Presidente

Pros: Beach, rooms, ambience.
Cons: Cost
Location: Scuba diving, beach bars, island tours, shopping.
I highly recommend El Presidente. Great rooms, (if you get a 1st floor room, you get an "outdoor" shower with walkout to the beach). The room we had was spacious and very clean. Staff is friendly and efficient but we were there during low season so we never had to wait for anything. Beach is clean, good snorkeling offshore, good swimming pool. But be careful of the FINE PRINT. They offer what they call "European all-inclusive" but that is very misleading. You get the room but no food or drink is included. The meals and beverages are expensive compared to other resorts. We ended up driving our dune buggy to other places to keep meal costs down. We also bought beverages at local supermarket to bring to resort. It does not include water sports, that is sub-contracted to another company on-site. Overall, I would recommend but you will need to keep close track of your costs if you stay only at El Presidente. If you plan on seeing the island, you will need a rental jeep or scooter, the resort is too far to walk to San Miguel town center.

Posted by , from Colorado on 28 Sep 2015

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5 out of 5

Perfect family vacation spot

A gorgeous setting with a perfect stretch of white beach with translucent temperate water - fish! Iguanas! Birds! Well especially iguanas who have their own "temple" near our room in the 5000s and our hammock - perfect after a long day snorkeling, swimming and sunning. Staff especially jahnni and really everyone took exceptional care of all our needs - booking excursions and restaurants and making our stay memorable - the food was delicious as well- highly recommend!

Posted by , from new york on 5 Jul 2015

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5 out of 5

Nice Hotel, Nice Pool, Awesome Service

Pros: Nothing
My family spent a week at the Intercontinental on the end of June 2015, Hotel was not over capacity at all, staff were always very nice, pool has an 8' deep spot, snorkeling out of the beach was extreme nice they even have a sunken ship not too far way. We would definitely come back there.

Posted by on 2 Jul 2015

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5 out of 5

Excellent hotel, staff and value

Pros: Staff, location, ambience outside
Cons: Several days there wasn't the promised bottled water in the room. When I called they brought it up in minutes though.
Location: Scuba, snorkel, and relax!
The staff was extremely attentive and nice, every person that I came in contact with had a smile on their face or said hello. If you are here for scuba diving, it's very convenient. I didn't dive with the shop on site but the boats that pick you up right at the hotel take you to the reefs and I was usually last one picked up and first one dropped off.Food was very good and reasonable. I stayed in hotel most of my trip (rare for me).

Posted by on 24 Apr 2015

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5 out of 5

beautiful sunsets

Pros: the best thing about the hotel was the snorkeling and the ocean view from our room.
Cons: it is pretty quiet at night so maybe a little more entertainment would be nice
Location: pretty close to town so cab rides are cheap
we had a very relaxing vacation. the hotel staff were all very friendly. breakfast buffet was included in our plan and was very good, omelets, lots of fruit , except the breakfast sausage was really cut up hot dogs. the restaurants were very good and I didn't think it was that expensive for where you are. we enjoyed 2 for 1 happy hour. we had a reef room which was so nice to walk out right to the water. and the snorkeling was so good you don't need to take any excursions. I couldn't believe how many different kinds of fish and rays, so cool. it was nice not having to fight for beach chairs. I think it is rude when people put their stuff on a chair to hold it. just use them when you need them.

Posted by , from kansas city on 24 Mar 2015

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5 out of 5

Simply the best!

Pros: Close restaurants, Quiet, scuba du, great beach
This was our 3rd stay at the Presidente and it never disappoints! The hotel staff is always smiling and courteous, the concierge did a great job of recommending restaurants. The grounds are beautifully manicured and the beaches are very clean and very safe for the kids. Our room had a beautiful view of the sea and the new furnishings are very nice! The bed was extremely comfortable and the bath was large. My wife took advantage of the spa and the the staff at Scuba Du was great as always! If you do not see something on the menu the service was quick to accomodate your needs. Looking forward to our next visit!

Posted by , from Dallas, TX, USA on 31 Mar 2013

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About the Presidente InterContinental Cozumel Resort & Spa

Location Carretera A Chankanaab Km 6-5, Cozumel, QROO 77600

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking