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4.3 out of 5

"My stay at Emporio was in two different rooms. The first room on the seventh floor was not very clean. In fact there were brown stains on the tile aro ... " More

By a verified traveller on Mon 09 Mar 2020

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Hotel Description

3.5-star beachfront resort near El Palmar Beach

On the beach

You'll be within half a mile (1 km) of El Palmar Beach and 2 miles (3 km) of Marina Ixtapa with a stay here. Linda Beach and Ixtapa Island are also within 6 miles (10 km).

Private beach, outdoor pool

This smoke-free resort features a private beach, a full-service spa, and 2 restaurants. Dine at the beachfront restaurant and relax with sun loungers. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, iPod docks

The 219 guestrooms have LCD TVs with cable channels and offer free WiFi and iPod docks. Minibars, room service, and coffee/tea makers are also available.

Superior Room, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$85* Per night/room 5 May - 6 May

Super Saver

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Emporio Ixtapa ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Emporio Ixtapa

Everyone (1) Family (1)
4 out of 5
My stay at Emporio was in two different rooms. The first room on the seventh floor was not very clean. In fact there were brown stains on the tile around the toilet paper dispenser. I cleaned those stains off. The second stay at Emporio was for one night on Mar 7. That stay was great and the room was clean.

Posted by , from Mandan, ND on 9 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Nayeli Noyola

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Thank you very much for your comments and the attention of our staff.

5 out of 5
Service and beach Did not like remodeling Nothing more to add ... good time

Posted by on 7 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Nayeli Noyola

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We hope to have the opportunity to serve you again to erase the bad impression we caused you involuntarily. Thank You

5 out of 5

Posted by on 28 Sep. 2019

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5 out of 5

Extremely Helpful Staff

I had a big issue that they were extremely helpful with! I accidentally left my passport and a decent amount of money in the safe there. I was traveling back to Guadalajara when we realized this. Guadalajara is at least 7 hours away. The staff did everything they could to get it back to me! I got it the next day.

Posted by on 5 Dec. 2011

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Comment from Hotel Management

12 Mar. 2016 by Nallely Carranza

Dear Mr. Sammy: Thank you for your comments. We are at your service, Best regards.

4 out of 5

Excellent!

Pros: Close restaurants
Cons: No free Internet, some rooms without an ocean view
No complaints, the place was nice and clean. We had a good time. The cheaper rooms don't have a view of the ocean.

Posted by , from Ohio on 8 Feb. 2011

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Comment from Hotel Management

12 Mar. 2016 by Nallely Carranza

Dear Mr. Allen: Thank you for your comments, I offer you an apologize for this events during your stay. We are at your service. Best regards.

5 out of 5

Great hotel, great location.

Pros: Close restaurants, Quiet
Cons: it would be great if they had balconies
Everytime we go to Ixtapa we stay at the Emporio. It's not one of your big lines of hotels but the staff is friendly and they go out of the way to help you. We have a child so we always stay in the corner suites. It's like an "L" shape room so it feels like you have two rooms and plenty of windows. They are centrally located so it is great. You are in walking distance to the grocery store, the markets, all of the restaurants and the banks. It is very convenient. My son especially loves the water park which is also within walking distance (and cheap to get into). I highly recommend this hotel.

Posted by , from East Bay, CA on 7 Feb. 2011

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Comment from Hotel Management

12 Mar. 2016 by Nallely Carranza

Dear Mrs. Dora: Thank you for your comments, we are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem, and everything is walking distance from our hotel. We are at your service. Best regards.

4 out of 5

Great Vacation

The staff and service we got was great and we would stay at Emporio again. My family and I had a really good time in Ixtapa.

Posted by on 16 Apr. 2010

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Comment from Hotel Management

12 Mar. 2016 by Nallely Carranza

Dear Guest: Thank you for your comments, we are really very happy that your experience at Emporio Ixtapa has been to his liking , serve you and meet your expectations is our goal. Best regards.

3 out of 5

OK but needs experience

If the staff doesn't uderstand English very well they don't call on a staff member who speaks better English. My family called me and the call was sent to another room. All automated call information is in Spanish, they should include English as it is so close to the boarder. They want Americans here? Use the blue cabs at the hotel, they are honest and speak better English. DO NOT USE RED CABS they tend to kidnap Americans to ATM machines. I didn't feel Welcome being American. In short they need to improve comunications and customer service.

Posted by on 13 Jul. 2007

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Comment from Hotel Management

12 Mar. 2016 by Nallely Carranza

Dear Guets: Thank you for your comments, It is very unfortunate that there had this kind of problems during your stay; we really want to apologize for this series of unfavorable events. It is very important that we made known because corrective measures were taken to avoid recurrence. Best regards.

4 out of 5

IT WAS GREAT FOR US

I stayed in a time share unit--more like two hotel rooms w/adjoining door. One room had a mini fridge, microwave, sink, and basic dishes/utensils. It does not have a living room area, but both rooms had a table w/chairs. The time share beds are very soft and comfortable. If your shower dribbles...there is a lever on the faucet to adjust water pressure. It took us a day to find it. Pool and beach area are very nice. Pool staff was great!! I'd go back again w/o reservation. I looked in the other hotel rooms and they look to need remodeling.

Posted by on 11 Dec. 2006

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Comment from Hotel Management

12 Mar. 2016 by Nallely Carranza

Dear Guest: Thank you for your comments. We are glad you enjoyed your stay with us entirely, we are at your service. Best regards.

All-inclusive Details

  • Taxes included
  • All meals served buffet-style
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • Room service not included
  • Minibar not included

Property Features

Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel Emporio Ixtapa like an outdoor pool and a children's pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach resort also offers an outdoor tennis court, a spa tub, and a fitness center. Free self parking and valet parking are available. This 3.5-star Ixtapa resort is smoke free.

  • 219 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Childcare (surcharge)
  • Beach lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) (18 km / 11.2 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Hotel Emporio Ixtapa offers 219 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Ixtapa resort provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Condimento - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Sunset Grill - This beachfront seafood restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Spa Services

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Hotel Names

  • Emporio Ixtapa
  • Hotel Emporio
  • Hotel Emporio Ixtapa
  • Ixtapa Hotel Emporio
  • Emporio Hotel Ixtapa
  • Emporio Ixtapa Hotel Ixtapa
  • Emporio Resort Ixtapa
  • Hotel Emporio Ixtapa Resort
  • Hotel Emporio Ixtapa Ixtapa
  • Hotel Emporio Ixtapa Resort Ixtapa

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Ixtapa---Zihuatanejo-Hotels-Hotel-Emporio-Ixtapa.h5573-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.