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The Carmen Hotel - Ocean Front

4.5 star property
4.5-star beachfront hotel near Playa del Carmen Main Beach

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The Carmen Hotel - Ocean Front

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Aerial view
Owner´s Suite
Front of property
Exterior

Overview of The Carmen Hotel - Ocean Front

Reviews
8.2

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Playa del Carmen, QROO
  • Popular LocationQuinta Avenida7 min walk
  • Popular LocationPlaya del Carmen Main Beach12 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal15 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)45 min drive

Room options

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite Partial Ocean View

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite

Captain's Suite

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout drapes

Coral Suite

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

On the beach.You'll find Playa del Carmen Main Beach and Quinta Avenida within a 15-minute walk of this Playa del Carmen hotel. Calle 12 and Riviera Gran Casino are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 7 min walk
  • Quinta Alegría Shopping Mall - 11 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Mamitas Beach - 17 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • El Fogon - 1 min walk
  • Mandala - 5 min walk
  • El Fogón Fiesta Jarocha - 1 min walk
  • Sakura Ramen - 1 min walk
  • Mu. Burgerhouse - 4 min walk

About this property

The Carmen Hotel - Ocean Front

4.5-star beachfront hotel near Playa del Carmen Main Beach
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Ocean Front.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 5 levels
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and bathrobes. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include bathtubs or showers, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch LED TV
  • Digital channels
  • Streaming services

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Outdoor space

  • Balcony

More

  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 150
  • New Year's Day (1 January) Gala Dinner per adult: USD 215
  • A damage deposit of USD 100 will be collected before check-in.
  • Resort fee: USD 20 per person, per night
The resort fee includes:
  • Additional inclusions
  • Breakfast
  • In-room bottled water

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 301 out of 588 reviews" "
Rating 8 - Good. 143 out of 588 reviews" "
Rating 6 - Okay. 60 out of 588 reviews" "
Rating 4 - Poor. 37 out of 588 reviews" "
Rating 2 - Terrible. 47 out of 588 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lori Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very pleasant got chair service for drinks on the beach. Only negative is they don't have an outdoor shower beach level to get the salt off. Food was good as well. For beachfront and not an all inclusive this was a solid hotel. Also since it's on 8th it's better for night time noise you don't hear the nightclubs a block over if your patio doors are closed which if you know PDC you understand why that is important.
Stayed 3 nights in Jan 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service, room comfort
Nice but underwhelming
Staff is very friendly. Description in the hotel pages is a little inaccurate. Beware of the super fine print. Food here is bland and just ok. Room was dated but really cute. It was very noisy at night but we could deal with it. The roof top pool is falling apart and the bar area has seen better days. The restaurant/beach area is cute but again misleading. The lounge chairs are not included in your resort fee and there are no beach umbrellas unless your sitting in the bar area
Stayed 3 nights in Jan 2024

10/10 Excellent

Cindi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we really enjoyed ourselves at this hotel. The service is great. Please be aware if you book this property it will be very loud. It is right down the street from a senior, frogs and especially on the weekends. It is loud! it appears this hotel is marketed towards younger people which is fine. We were probably 30 years older than most of the people there but it didn't bother us. The rooftop pool is fabulous and has an amazing view. it's an art deco, kind of decor and our room was large. Please be aware that you will be charged $20 a person per night extra when you check in. breakfast is provided the front desk. Workers are very very nice. Also included is gym membership which you have to walk to but it is nice.
Stayed 20 nights in Jan 2024

10/10 Excellent

Leora

Stayed 2 nights in Jan 2024

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique property on the beach and close to everything.
Stayed 1 night in Jan 2024

6/10 Okay

Armando Antonio Garcia

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
El complejo esta muy deteriorado. Falta de mantenimiento.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Playa Bachelor Party 2024
Very clean and well appointed hotel. I had looked at it many times and never booked. Mostly as it had so little reviews. I’m very glad I tried it I will stay again. Josleine at the front desk was very helpful. We were group of guys and had six rooms. All were really good.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop was great
Stayed 3 nights in Jan 2024

4/10 Poor

Viktoriya

Travelled with partner
Disliked: Cleanliness, amenities
Black mold all over the ceiling in room 307. Strong mold smell. Front desk staff is rude and ignorant (Except for the manager, she was nice ). We stayed 7 nights . Last 2 days they stopped cleaning our room . First time we complained front desk lady tried to argue that they did clean it because it was checked "cleaned" on their records, then rolled her eyes and said she will report it to the management.... Second day they said they didnt clean because they didnt have enough cleaning staff but they took the tip and left the room dirty.... Also beware of hidden fees. $20 per person per day (our fault, we didnt read fine print upon booking ) but they also forced people to purchase their New Year $350 per person buffet/party package (those who arrived closer to the NY day) which was ridiculous so people had no choice but to celebrate at their hotel so money wont go to waste. We wont be visiting again .
Stayed 7 nights in Dec 2023