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Hampton Inn by Hilton Cancun Cumbres

3.5 star property
3.5-star hotel near Plaza Las Americas

Choose dates to view prices

Photo gallery for Hampton Inn by Hilton Cancun Cumbres

Serves lunch and dinner
Business centre
Exterior
Exterior
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Breakfast included
  • Pool
  • Pet-friendly

Explore the area

View in a map
Blvd Luis Donaldo Colosio Mza, Cancun, QROO, 77500
  • Delfines Beach
    ‪24 min drive‬
  • La Isla Shopping Mall
    ‪25 min drive‬
  • Iberostar Cancun Golf Course
    ‪26 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking, Refrigerator

Premium bedding, minibar, in-room safe, desk

Room, 1 Queen Bed, Non Smoking, Refrigerator

7.0 out of 10
Good
(16 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(17 reviews)
  • 15 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed, Non Smoking, Refrigerator

Studio, 1 Queen Bed, Non Smoking, Refrigerator

Studio, 1 Queen Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

8.0 out of 10
Very good
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Cancun

In Cancun .Within 9 miles (15 km) of this hotel, you'll find Cancun Mall and Tortuga Beach. Moon Palace Golf Club and Cancun Convention Center are within 12 miles (20 km).

What's nearby

  • Plaza Las Americas - 5 min drive - 5.0 km
  • Tortuga Beach - 16 min drive - 14.7 km
  • Delfines Beach - 24 min drive - 26.0 km
  • La Isla Shopping Mall - 25 min drive - 21.8 km
  • Iberostar Cancun Golf Course - 26 min drive - 27.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Starbucks - ‬19 min walk
  • ‪Café Nader - ‬2 min drive
  • ‪Los De Asada - ‬19 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪TGI Fridays - ‬1 min walk

About this property

Hampton Inn by Hilton Cancun Cumbres

3.5-star hotel near Plaza Las Americas
Hampton Inn by Hilton Cancun Cumbres offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business center and meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hampton Inn by Hilton Cancun Cumbres. For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

  • 141 guestrooms or units
  • Meeting rooms
  • Built in 2017
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hampton Inn by Hilton Cancun Cumbres offers 141 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

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  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
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CA $163 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (MXN 20 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • Pets: MXN 500.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 26 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: MXN 20 per day
  • Pet fee: MXN 500.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash.

We should mention

  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Hilton Cancun Cumbres Hotel
Hampton Inn Hilton Cumbres Hotel
Hampton Inn Hilton Cancun Cumbres
Hampton Inn Hilton Cumbres
Hampton Inn by Hilton Cancun Cumbres Hotel
Hampton Inn by Hilton Cancun Cumbres Cancun
Hampton Inn by Hilton Cancun Cumbres Hotel Cancun

Hampton Inn by Hilton Cancun Cumbres Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 929 reviews
Rating 8 - Good. 262 out of 929 reviews
Rating 6 - Okay. 112 out of 929 reviews
Rating 4 - Poor. 40 out of 929 reviews
Rating 2 - Terrible. 34 out of 929 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Sam

Liked: Cleanliness, amenities, property conditions & facilities
Good customer service
Stayed 3 nights in May 2025

2/10 Terrible

Emriece

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean room we had to move, and that room was also dirty.
Stayed 1 night in May 2025

10/10 Excellent

René

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Apr 2025

8/10 Good

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena área. Súper céntrico.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Great for our purposes. No negative feedback
Stayed 1 night in Feb 2025

10/10 Excellent

Evelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance of multiple shops for pretty much all of your needs. There is also a shopping mall right across the street. The staff were incredibly friendly and helpful. I really enjoyed our stay. Thank you Hampton Inn!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was kind and helpful, when needed, including cleaning crew, kitchen team and security outside at parking area.
Stayed 6 nights in Mar 2025

8/10 Good

Avilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good, we had to change rooms because the electrical went out on the room but the staff quickly got us another room
Stayed 4 nights in Jan 2025

2/10 Terrible

JOSE

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Nothing was unique about this property, probably the only Hampton Inn that doesn't meet the Hilton Standards.
Stayed 1 night in Mar 2025

10/10 Excellent

Elia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, good breakfast, walking distance to convenience stores, restaurants and pharmacies. We took uber as main transportation and it was great and affordable
Stayed 4 nights in Mar 2025

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had not realized that parking was not free. It wasn't expensive but having to pay every time I left was a pain.
Stayed 1 night in Mar 2025

6/10 Okay

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is a 3 start the room were decent, bathroom shower could use some cleaning. Beds were comfortable. The room Has space to open your luggage. It’s far from the beaches and getting an uber back is really expensive.
Stayed 2 nights in Feb 2025

4/10 Poor

Mark

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The hotel is situated in a nice location surrounded by various amenities however this must be the worst Hampton by Hilton I've ever stayed in. The receptionist was okay however the room facilities and breakfast options weren't great. The next day they happened to not replace our towels and left us without any towels after coming back from excursion. I had to call twice to resolve this issue. The tap was missing a sink plug, the toilet didn't flush properly, and the shower base had mould in the corners.
Stayed 2 nights in Feb 2025

10/10 Excellent

shaunteenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Betilde

Travelled with family
Liked: Cleanliness, staff & service
We liked the location, and the staff, and the cleanliness of the place. We had issues with the air conditioning and clogged bathroom, fortunately they fixed it right away.
Stayed 4 nights in Jan 2025

6/10 Okay

Betilde

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is well situated and clean. Had some maintenance issues with toilet not functioning properly. Overall it was a good hotel.
Stayed 4 nights in Jan 2025

10/10 Excellent

FNU Simrandeep

Stayed 2 nights in Jan 2025

6/10 Okay

Michel

Travelled with group
Liked: Cleanliness, room comfort
Very hard to communicate we are English
Stayed 2 nights in Jan 2025

8/10 Good

Yuezeng

Stayed 11 nights in Jan 2025

4/10 Poor

Joan, Greenville

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Not worth the money
Stayed 2 nights in Dec 2024

6/10 Okay

jinous

Travelled with family
Liked: Staff & service, property conditions & facilities

Itchy bedsheet but rest was ok for our1night stay

Overall it was ok. It took much longer as I expected to check in as there was one one person behind the counter . Room was ok and wasn’t too bad in terms of cleanliness but bedsheets were terribly old and felt scratchy and rough to the touch. It was very itchy
Stayed 1 night in Dec 2024

6/10 Okay

Muthuvel

Travelled with family
Liked: Amenities, property conditions & facilities
Closeby there is Walmart, Sam’s club, a few restaurants. The hotel charged additional tax beyond what was paid as total amount to Expedia. The hotel staff said it’s local tax. That was unexpected!
Stayed 6 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024