See all properties

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

Choose dates to view prices

Photo gallery for Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

View from property
Creator video
Luxury Suite Ocean View With Terrace Jacuzz | View from room
4 bars/lounges, 6 swim-up bars, 2 poolside bars, 5 beach bars
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All-inclusive
  • Parking included

Explore the area

View in a map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min drive‬
  • Place, Puerto Morelos Beach
    ‪20 min drive‬
  • Place, Puerto Morelos Town Square
    ‪26 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(23 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Honeymoon Suite Ocean View Diamond Club | Bathroom

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

7.6 out of 10
Good
(66 reviews)
  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

View from room

Luxury Suite Swim Out

7.0 out of 10
Good
(11 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • Ocean view
  • 117 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Separate tub and shower, jetted tub, rainfall showerhead

Luxury Junior Suite Ocean View

7.2 out of 10
Good
(11 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Luxury Junior Suite Swim Out

Luxury Junior Suite Swim Out

7.0 out of 10
Good
(17 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

You may also like

Ad

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

Puerto Morelos
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.9 out of 5, Good, 174 reviews
The price is CA $325
CA $406 total
includes taxes & fees
Jun 2 - Jun 3
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

About the area

Puerto Morelos

Beachside getaway.Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Grand Outlet Riviera Maya are also within 6 miles (10 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min drive - 1.4 km
  • Moon Palace Golf Club - 14 min drive - 11.2 km
  • Puerto Morelos Beach - 20 min drive - 17.8 km
  • Ojo de Agua Beach - 25 min drive - 21.4 km
  • Puerto Morelos Town Square - 26 min drive - 21.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪the cave - ‬19 min walk
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪Diamond Club Lounge - ‬15 min walk
  • ‪Grazie Italian Restaurant - ‬1 min walk
  • ‪The Grill - ‬17 min drive

About this property

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

4.5-star beachfront property near Moon Palace Golf Club
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars, and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 343 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 5 bars on the beach
  • 2 bars by the pool
  • 6 swim-up bars
  • 4 bars or lounges
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Similar properties

Outdoor wedding area
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated
Puerto Morelos
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.9 out of 5, Good, 174 reviews
The price is CA $325
CA $406 total
includes taxes & fees
Jun 2 - Jun 3
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino - Newly Renovated

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 49-inch plasma TV with premium cable channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash.

Property Registration Number 005-007-005839/2025

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos

Hideaway Royalton Adults All Inclusive

Hideaway Royalton Adults Puerto Morelos

Hideaway Royalton Adults

Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos

Hideaway Royalton Riviera Cancun All Inclusive

Hideaway Royalton Riviera Cancun Puerto Morelos

Hideaway Royalton Riviera Cancun

Hideaway at Royalton Riviera Cancun Adults Only All Inclusive

Hideaway at Royalton Riviera Cancun All Inclusive Adults Only

Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

How close is Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated to the airport?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated is 10.2 mi (19-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

As of May 14, 2026, prices found for a 1-night stay for 2 adults at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated on May 20, 2026 start from CA $325, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated have an airport shuttle?

Airport shuttle services are not available at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated.

How close is Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated offer free breakfast?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

During your stay you can enjoy the onsite casino, featuring 12 slot machines and 8 gaming tables.

What time is check-in at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated?

This property offers free self parking and valet parking.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated have a pool?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated features 2 outdoor pools.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated have a restaurant?

Yes, there are 10 restaurants on site.

Does Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated have a spa?

Pamper yourself with a day at The Royal Spa, where you can enjoy beach massages, hydrotherapy, and body scrubs.

How close is Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated to downtown Puerto Morelos?

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated is 7.1 mi away from Puerto Morelos.

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only - Newly Renovated Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 74 out of 115 reviews
Rating 8 - Good. 14 out of 115 reviews
Rating 6 - Okay. 15 out of 115 reviews
Rating 4 - Poor. 7 out of 115 reviews
Rating 2 - Terrible. 5 out of 115 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Jacob Lee, Marble Rock

Disliked: Staff & service
It was good, the adults only you have to walk more of a distance to get to the restaurant and main area. Service, was alright. Definitely hard to get help or drinks.
Stayed 3 nights in Mar 2026

10/10 Excellent

Rebekka Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice and clean. Room service was wonderful as well. The staff were absolutely amazing kind and super helpful! The cooks are the only staff that did not appear to be happy. The rest of the resort staff 5 stars! Some of the nicest people we have ever met! We had a wonderful time and it was so beautiful the resort and the property. The ocean was an absolute pleasure!
Getting ready for karaoke night!
Part of the property
Zen Tappenyaki the best restaurant on the property by far!
Open music and dancing outside
Stayed 6 nights in Feb 2026

10/10 Excellent

Gregg Ralph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Staff was extremely nice and accommodating. The resort was beautiful.
Stayed 4 nights in Feb 2026

6/10 Okay

Johmae

Travelled with group
Liked: Cleanliness, property conditions & facilities
The specific Hideaway location is adults only, if you are looking to not have any children around this is not the location for you. The dining options are not great but definitely not what my group and I expected for the cost. No taxis can pick you up from the resort area which makes planned time off the resort expensive to coordinate
Stayed 3 nights in Feb 2026

10/10 Excellent

Alora

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort and amazing food
Stayed 7 nights in Jan 2026

10/10 Excellent

Vasudha

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time!
Stayed 3 nights in Jan 2026

8/10 Good

Erika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room cleanliness was a 7.5/10. It was clean; towels were changed daily and bed was made. Also floors were freshly mopped every other day. I found the faucet in the sink and shower were a little dirty, build up from hard water? The water in the showers smelled weird and so did the sink. I noticed my pillowcase wasn’t changed one day when I requested it was. Not a big deal just something small. Staff was almost always excellent. Kind, nice, welcoming and always said good morning or hello which was pleasant. I didn’t find the bed all that comfortable but I was so tired it didn’t matter most nights. I don’t LOVE the drinks. The margaritas didn’t taste like the real deal because everything used that sugary mix. Aperol spritz were goo, prosecco was good, beer was amazing and refreshing. Air conditioning and fans were great but loud. If you like white noise this works well. Pools were great so we’re hot tubs. Food I would need a write a completely separate review. Dining at the Dorado (hideaway seafood spot) alone is worth having access to the adults only! Buffet was good if you knew what to get, fresh pizza from the oven, tacos, stir fry, I found a fly in my lettuce twice. What are you gonna do. Fruit was great and fresh and LOTS of variety. I really like the Mexican spots for dinner and even GRAZIE was good my steak was honestly cooked better then at the steakhouse. Beach was beautiful. Water was beautiful. I spent wayyy more time I did there than at the pool!
Stayed 7 nights in Jan 2026

10/10 Excellent

Bobby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All Of the above
Stayed 5 nights in Jan 2026

10/10 Excellent

Alisha Ann

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very pleasant to be around. No pressure at all
Stayed 4 nights in Jan 2026

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
Staff were fantastic
Stayed 10 nights in Jan 2026

10/10 Excellent

Sarah Caitlyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really appreciate our Expedia rep Andy! I had no idea that we would have someone in the hotel that was accessible to help us at any time. He was very attentive to our needs at all times and helped us have an amazing stay. He went above and beyond. Thanks again Andy!!! Thanks to the Royalton it was a beautiful resort.
Stayed 4 nights in Jan 2026

10/10 Excellent

Krystle

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great
Stayed 5 nights in Jan 2026

10/10 Excellent

Prabhjeenat

Stayed 6 nights in Jan 2026

10/10 Excellent

Shirleen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and well lit, the staff was pleasant and helpful shout out to Vanessa, Briana, and Alejandro. The spa was amazing, the food was great.
Stayed 2 nights in Jan 2026

8/10 Good

Robert Raymond

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room - Didnt receive clean towels when out. They did respond quickly. Staff- Very professional. Guermo at the pool was lovely and efficient. We got tired of all the add-ons the tried to sell us again and again. Many times a day. Victor who worked with us through Expedia was wonderful.
Stayed 7 nights in Jan 2026

2/10 Terrible

Michael Allan

Liked: Cleanliness, property conditions & facilities
Total lack of service regarding cash requests. Didn’t get what we paid for.
Stayed 10 nights in Jan 2026

10/10 Excellent

Belinda

Liked: Cleanliness, amenities, property conditions & facilities
Clean facility and the hospitality. Enjoyed the Dorado for Breakfast and Lunch. Night entertainment music was great.
Stayed 4 nights in Jan 2026

8/10 Good

Thomas

Liked: Cleanliness, staff & service
DJ, entertainment overall.
Stayed 4 nights in Jan 2026

10/10 Excellent

Diana Tran

Liked: Cleanliness, amenities, property conditions & facilities
Great service! Andy and Yael went above and beyond to make sure I was well taken care of. They handled my reservations and patiently answered all my questions. I was genuinely surprised by how well I was treated. I felt like a VIP from the moment I arrived at the resort. Thank you so much for making my solo trip feel extra special!
Stayed 4 nights in Jan 2026

6/10 Okay

Camron

Stayed 5 nights in Dec 2025

6/10 Okay

Mary Elizabeth

Liked: Cleanliness
There were so many great things about this resort and there were a lot of disappointments, but my Expedia concierge, Gonzalo was my saving grace!
Stayed 7 nights in Dec 2025

2/10 Terrible

jeffrey

Travelled with group
Liked: Property conditions & facilities
Did not get the king bedded room I reserved. Resort never honored my $600 resort credit through Expedia (claims to not know about it) and the desk for expedia in the lobby did nothing. Contacted Expedia and they tried 3 times to contact hotel,, no one answers the phone. I agree, tried to call the butler and guest services from room. Butler made up for it on day 2 after I searched to find them. Noisy jacuzzi at pool, loud entertainment at night,, closet door broken (fixed by eng), shampoo pump broken (fixed by hskp), mini bar not restocked, no controlling pool chair holding-for hours!
Stayed 3 nights in Jan 2026

10/10 Excellent

Jeanne Marie

Stayed 5 nights in Jan 2026

4/10 Poor

Elizabeth

Stayed 7 nights in Jan 2026

6/10 Okay

kwesi

Travelled with family
Liked: Staff & service
The entire place smelt like sewage. Buffet food was awful. Resturant bookings were a nightmare.
Stayed 4 nights in Jan 2026