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Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

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Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Property amenity
Exterior
Premium bedding, free minibar, in-room safe, desk
10 restaurants, breakfast served
Premium bedding, free minibar, in-room safe, desk
Reviews
7.6

Good

Popular amenities

  • Hot tubHot tubHot tub
  • Spa
  • Pool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Explore the area

Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Popular LocationMoon Palace Golf Club14 min drive
  • Popular LocationPetempich Bay17 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive
  • Popular LocationPuerto Morelos Beach22 min drive

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

View from room

Honeymoon Suite Ocean View Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Swim Out Diamond Club

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

  • 117 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

View from room

Luxury Suite Ocean View with Terrace Jacuzzi

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Front of property
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Pool
Hot tub
Breakfast included
All-inclusive
3.7 out of 5, Good, (1845)
The price is CA $534
per night
CA $534 total
includes taxes & fees
24 May - 25 May
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

About the area

Puerto Morelos

Beachside getaway.Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 miles (10 km).

What's nearby

  • Xoximilco - 12 min drive
  • Moon Palace Golf Club - 14 min drive
  • Petempich Bay - 17 min drive
  • Puerto Morelos Beach - 22 min drive
  • Puerto Morelos Town Square - 23 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • Agave Mexican Cuisine - 16 min walk
  • Grand Lobby Bar - 15 min drive
  • Cusco - 18 min drive
  • Grand Central Buffet - 17 min drive
  • The Grill - 17 min drive

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5-star beachfront property near Moon Palace Golf Club
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars, and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club, and a spa tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 343 guestrooms or units
  • 4 levels
  • 10 dining venues
  • 5 bars on the beach
  • 2 bars by the pool
  • 6 swim-up bars
  • 4 bars or lounges
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 6 swim-up bars, 5 beach bars, 2 poolside bars and 4 bars/lounges
  • 24-hour room service

Things to do

  • 18 holes of golf
  • 3 indoor tennis courts
  • 2 outdoor pools
  • Billiards/pool table
  • Designer stores
  • Fitness center
  • Full-service spa
  • Kayaking
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 40
  • Front entrance ramp
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 49-inch plasma TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Outdoor space

  • Furnished balcony

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is undergoing renovations from April 10 2024 to June 20 2024 (completion date subject to change).
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. Contactless check-in and contactless check-out are available.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 435 out of 1004 reviews" "
Rating 8 - Good. 216 out of 1004 reviews" "
Rating 6 - Okay. 150 out of 1004 reviews" "
Rating 4 - Poor. 106 out of 1004 reviews" "
Rating 2 - Terrible. 97 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gluten free options were great for my wife. Reserving lunch/dinner at most of the restaurants was very easy. Onsite vendor for excursions was very knowledgeable and prices were reasonable. My wife loved the Hideaway side and definitely wants to come back again.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

2/10 Terrible

María I, south san francisco

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Well, if you wanted to go to a co-op property that is not an all adult resort, then this property is for you. The staff was friendly at all. The restaurants service was great but when you go to check in the hotel, you get hit in the face with a lot of children running around and you’re kind of confused then you go to check in. They are not too friendly and trying to upsell you on everything including your rooms. Then you are met by a host that is trying to sell. I don’t know if it’s a timeshare or coupons, but it feels like a used car salesman, just harassing you and trying to get you to buy something I paid for a vacation not a timeshare timeshare discount discount service type deal it just felt overwhelming didn’t feel very comfortable for my vacation and then we got to the room. The room covers had make up blood hairs on them took pictures of everything called room service. They did correct it, but it wasn’t something nice to walk into , very stressful for three days that we had on our trip

6/10 Okay

Marcus

Travelled with partner
Liked: Staff & service
Rooms are old and not well maintained
Stayed 4 nights in Feb 2024

10/10 Excellent

Ally

Liked: Cleanliness, staff & service, property conditions & facilities
This property is very safe and secure. Guests here are from all over and are for the most part respectful. My husband and I did this as a late Christmas gift in February. We overall enjoyed our stay! There are some things we wish were better but every resort is different. The food didn’t impress me from any of the restaurants. I just expected more!!For dinner, there are lots of options, For breakfast and lunch, not so much. I’m so glad there was a buffet to grab from because we left restaurants hungry due to portion size of foods. On that note, skip the romantic dinner also due to portion size, disorganization between staff with communication and preparedness, not worth the extra $$!!!!and the 1000 mosquito bites and fleas. We spent most of the day after we landed in Cancun figuring out where everything was to get ourselves oriented. The resort is a lot bigger than you think, so it does take time to get used to. We loved the spa. One of the best pedicures I’ve ever gotten. I wish the hydrotherapy time impressed me more. It just feels over hyped. But the spa is STUNNING inside aesthetic-wise ( not to mention the rest of the resort. As far as beach and pool, unless you’re out there sitting in a chair by 7am…. Good luck on getting a spot/ chair. It’s one of those places where everyone reserves chairs and gets up, leaves towels and makes it appear as if the chairs are taken. I don’t want to be negative for this entire review but I do think some things could be improved.
Stayed 5 nights in Feb 2024

4/10 Poor

Benjamin

Travelled with group
Liked: Amenities
Disliked: Staff & service
Some parts of the property are in much better condition than others. The staff was nowhere to be found unless you have a certain wristband. Had multiple issues and had to wait hours for a response. Will choose a different property next time.
Stayed 4 nights in Jan 2024

10/10 Excellent

Miguel

Stayed 3 nights in Jan 2024

10/10 Excellent

Savannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for our honeymoon. We stayed hideaway diamond club. Resort was well kept and staff were friendly. Plenty of restaurant choices.
Stayed 7 nights in Jan 2024

4/10 Poor

Mi Jeong

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
욕조가 새고 소파에서 불결한 냄새가 나며 쿠션은 형편없이 꺼져있어서 몹시 불편햤습니다. 수건이나 침구도 굉장히 낡았습나다. 전반적으로 시설은 오래되고 직원들은 매우 불친절합니다. 방안의 에어컨은 켜던지 끄던지 둘중 하나만 가능하며 온도조절은 불가능합니다. 룸서비스의 음식종류가 다양하지 않습니다. 다시 오고싶지 않은 호텔입니다.
Stayed 1 night in Jan 2024

8/10 Good

Krishna

Travelled with family
Liked: Staff & service, amenities
Ok
Stayed 6 nights in Dec 2023