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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

4.5 star property
4.5-star adults-only hotel near Playa del Carmen Main Beach

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Room amenity
Front of property - evening/night
Deluxe Junior Suite - 1 King Size Bed
Restaurant
2 bars/lounges, rooftop bar
Reviews
8.6

Excellent

Popular amenities

  • Hot tubHot tubHot tub
  • Spa
  • Pool
  • Breakfast available
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach3 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Deluxe Junior Suite - 1 King Size Bed

Deluxe Junior Suite - 1 King Size Bed

Deluxe Junior Suite - 1 King Size Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite - 2 Queen beds

Deluxe Junior Suite - 2 Queen beds

Deluxe Junior Suite - 2 Queen beds

  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Master Suite

Deluxe Master Suite

Deluxe Master Suite

  • 110 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2411)
The price is CA $387
per night
CA $390 total
includes taxes & fees
24 May - 25 May
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

City center retreat .At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Stadium Madrid are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • Starbucks - 2 min walk
  • Ah Cacao Chocolate Café - 2 min walk
  • Micaela's - 2 min walk
  • Toscana Grill - 2 min walk
  • Sonora Grill - Playa del Carmen - 2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

4.5-star adults-only hotel near Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Buffet breakfast available for a fee daily: USD 10 per person
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Things to do

  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 39

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • iPod dock

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Outdoor space

  • Furnished balcony

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.96 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 572 out of 1002 reviews" "
Rating 8 - Good. 234 out of 1002 reviews" "
Rating 6 - Okay. 87 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was soooo clean and room was beautiful, the woman Brenda from guest services was very nice and helped me when I was unhappy with an issue with my room. The head chef Castro blew me away with how amazing he was, he went above and beyond to make sure I was happy with the food. Overall the hotel is within walking distance from the shops and the staff was soooo nice even one of the waiters Luis was very nice and attentive I can’t go on enough about the staff I definitely would come back.

8/10 Good

Shonna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was fantastic. Amazing food at all the restaurants too.
Stayed 4 nights in Jan 2024

4/10 Poor

Nichole

Stayed 7 nights in Jan 2024

6/10 Okay

Jay, West Covina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were decent but very dark with limited daylight exposure. Beds were average and pillows not good. Shower Rainfall was great but Hot Water only lasted about 30 mins. Rooftop pool was nasty as it should be resurfaced. Spas on top don’t have hot or even warm water?Rooftop Music was absolutely Horrible and DJ’s played abominable low vibration music often. Our Rooftop server Luis was amazing and one of the best things about the hotel. Food was just average. Gym on the roof is terrible and should have more cardio and strength training equipment. We travel to PDC often and this hotel was definitely a one hit wonder.
Stayed 10 nights in Jan 2024

8/10 Good

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was just ok. But location and people made it great. Marco, axel, and Hector were wonderful that work there.
Stayed 4 nights in Jan 2024

10/10 Excellent

Christol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and modern , super aesthetic boutique hotel!! Walking distance to the beach in a very safe and lively area. The rooftop was amazing and the Dj played the best music by the pool. Food was fantastic and the drinks were above and beyond any other hotel I’ve stayed T in Mexico. They were made with attention to detail and even the garnishes were beautiful. I definitely feel as if I got wayyy more than I paid for. 10/10 would stay here again and will tell all my friends. Already have! I never write reviews unless I’m super impressed and I’m definitely super impressed. Thank you for a great stay ❤️
Stayed 5 nights in Jan 2024

8/10 Good

James, Orleans

Liked: Cleanliness, property conditions & facilities
Very enjoyable
Stayed 24 nights in Jan 2024

8/10 Good

Julie Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some amazing servers at all locations. Good food. The bed smelled and they had a party on the rooftop Saturday night until 3:00 am. Just wasn’t anticipating that. Other than that, nice location and still can’t get over some of the servers and their care.
Stayed 6 nights in Jan 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reef was an amazing experience and very accommodating
Stayed 3 nights in Jan 2024