4.3 out of 5

"6th stay at this resort.we always enjoy our visit. This time our stay was just as expected. " More

By a verified traveller on Fri 14 Apr 2017

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Hotel Description

An all-inclusive stay in Kantenah awaits you at Grand Palladium White Sand Resort & Spa All Inclusive. You'll be 5.2 km (3.3 mi) from Xpu-ha Beach and 10.6 km (6.6 mi) from Akumal Beach. Highlights at this beachfront resort include 14 restaurants, 9 outdoor swimming pools, and a full-service spa.

Plasma TVs with cable channels are featured in all 264 rooms, and you can enjoy free WiFi, furnished balconies, and iPod docks. Minibars provide free refreshments, and room service makes dining in an option. Down comforters welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Additionally, coffee/tea makers, in-room childcare, and free bottled water are available.

A day of pampering at Zentropia can include beachside massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The restaurant, Opavao, serves Brazilian cuisine and is open for dinner. With 3 beach bars and 20 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sun loungers, and enjoy the 6 outdoor tennis courts and nightclub. 16415 square feet (1525 square meters) of event facilities include conference space, and other business amenities include a business center. Plus you'll find free WiFi in public areas, a fitness center, and a spa tub. Free buffet breakfast is available. There's also free self parking, along with the convenience of an area shuttle.

With a stay at this 4-star Kantenah resort, you'll be 19.7 km (12.3 mi) from Xel-Ha Water Park.

Junior Suite, Garden View (Newly refurbished)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$411 per night

Suite, 1 King Bed with Sofa bed (Newly refurbished)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite Single use, newly refurbished

Bed Count 1 King Bed Maximum Occupancy 1 Max

Grand Palladium White Sand Resort & Spa All Inclusive ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5
Pros: Pools are great and choice of restaurants is good. They have changed two of them. Shows each night are good. Staff work hard to make your stay great
6th stay at this resort.we always enjoy our visit. This time our stay was just as expected.

Posted by on 14 Apr 2017

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Comment from Hotel Management

17 Apr 2017 by Rosa Rivero/Hospitality Manager

Dear guest, Thank you for trusting us to spend your holidays during your visits to the beautiful Riviera Maya, we could fulfill your expectations this time. We appreciate your kind feedback and we are delighted to know that you noticed the 2 restaurants we renovated as we always look on ways to improve our services and we love it when this is recognized. Thanks again for your time and for the affection expressed in your thanks to our staff, we hope to continue sharing many special moments with you. Warmest regards,

3 out of 5

Not worth the money

Pros: The hotel rooms were a nice size
Cons: Internet , food at restaurants , hot food at buffets , tv programming , check in had long line took awhile shouldn't happen
Location: Ok
A few things they could do better, Internet terrible then they want to charge you $15.00 a day for faster internet outrageous ! Food mediocre at best , two days we had to ask for face cloths , tv should have more American channels in English some of the wooden walkways were in disrepair , very dangerous when railings on walkway bridge rotten , a lot of walking to and from restaurants food cold a lot of times, money better spent on a cruise !

Posted by on 20 Dec 2015

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Comment from Hotel Management

2 Jan 2016 by Assistant Manager

I am really sorry to comprehend that your stay in the resort was a disappointed experience. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guests’ expectations. We are working every day in order to improve our services and we really appreciate all comments that help us to be a better hotel. While the staff at Palladium does their best to make sure that our guests have a great experience while with us, at times our efforts are not successful. I hope you could give us another opportunity and come back to let us show you the Palladium hospitality. If there is anything else that we can do for you, please do not hesitate to contact us. Best regards, David Calvo

5 out of 5

Beautiful hotel that has everything

Pros: Food, friendly and helpful staff, so clean and immaculate. Full of native tropical plants and trees, you feel they really tried to preserve jungle.
Cons: Nothing really
Location: Close to a lot of excursions. Xel-Ha is a must! Also went to Tulum and Playa Del Carmen for short trips.
We went with another family, 7 in all and we all had a blast. First of all the hotel is massive with 4 different sections (Kantenah, Colonial, White Sands, Riviera). We stayed at the white sands. Kantenah and Colonial are closer to the sandy beach and White Sands and Riviera closer to rocky beach but are just a short walk through the beautifully landscaped resort. Wherever you stay, you can use the facilities of all of them. I suggest you take the Segway tour the first day. We took it on the last day and it was great but all of us thought it would have been better early on so we could get to know the resort better since it is do large. It takes you to all parts and with the big tires, you get to go on the beach too. As far as the sections, the Kantenah/Colonial main pool and beach had more going on as far as more people there, a kids pool/activity section, beach volleyball, etc. The other side was more laid back with more people just lounging at the pool or beach. We are a pretty active family with an 11 and 17 year old boy so if we went again we would stay at the Kantenah. Since it was so big, it was a little inconvenient to go back and forth from the room. The food was really good. Buffets and separate restaurants. All were good but buffets were really amazing. The staff was so friendly and helpful. Other than massive size (you can get lost), every aspect was superb.

Posted by , from San Antonio, Tx on 29 Nov 2014

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Comment from Hotel Management

16 Jan 2017 by Rosa Rivero/ Hospitality Manager

Dear Eric, Thank you for your wonderful review, nothing makes us happier than being able to provide our customers with such unforgettable memories of their vacations. It will be our pleasure to welcome you again in beautiful Riviera Maya!

1 out of 5

Awful in every single category!

Cons: Nothing close, No free Internet, awful customer service, disgusting food
We spent 10 days at this hotel. Our friends had purchased the buy-in travel club and we were going ask guests. We were told that this entitles you to being treated like "royalty" and first class. Initially, we were excited by the photos and reviews. Within a few hours at the resort we realized that there would be issues that surfaced time and time again during our stay. Housekeeping was inconsistent. The first day we were there we had human hair (not ours) in the sheets. Our rooms were not always cleaned properly. The first night we were there the air conditioning broke down in the room. We were told that 74 degrees is the norm for all of the rooms and it doesn't get cooler. 74 degrees in a hotel is ridiculous and after sweating for much of the night we were finally moved to another room - at 11pm. The fridge was also broken. The second room also had a broken AC and fridge. They fixed the fridge and never could get the AC to work properly. Every time we tried to call the front desk for repairs or towels we got a busy signal. This was a theme and typically it meant that we would have to keep dialing - sometimes for up to 10 minutes just to get through to the front desk. We were most excited about the food. To say the least it was less than average. The Chinese/Asian was American Beef Stew called "Red Curry", the Ribs place was pre-cooked food straight from Sysco. Gross food and if you're going stay away from the "nice restaurants". There were nights that we waited 45 minutes for the train. When we asked for transporation in the golf cart (2 were idle) we were told that they were "out of battery." These were just a few of the issues - and every single time they would apologize but things would never get better. I have since corresponded with the "Director" and just like his staff - he apologizes and promises that "next time will be better." No thanks!!

Posted by , from New York on 14 Sep 2012

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5 out of 5

Plenty available to do. BIG

Pros: Free breakfast
You do have to walk a bit but that isn't a bad thing. You eat a lot! Plenty for the kids of all ages to do. A little tricky to get around because it's big but after a day, you get to know to know where everything is.

Posted by on 26 Mar 2012

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4 out of 5

I loved this hotel

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
I was very impressed with the White Sands hotel. It was so clean, fancy, quiet, and close to the beach. I am recommending this hotel to anyone going down to Mexico

Posted by , from Calgary, AB, Canada on 5 Dec 2011

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4 out of 5

Great but slippery flooring

Great place, but the flooring is polished marble everywhere which is slippery when wet. We had some rain and wet feet from pool. We slipped and fell. This took some of the enjoyment from the stay. Observed other guests slip and fall because of polished marble flooring.

Posted by on 29 Jun 2010

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5 out of 5

beautiful resort

We just came back from Grand Palladium. Can not wait to come back. The best hotel we ever stayed in so far in Mexico. The places we weren't exactly satisfied with were: restaurants ( except Japanese) and beach. Overview: its very good.

Posted by on 11 Nov 2009

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5 out of 5

Choose Grand Palladium White Sands!!!

Absolutely loved this resort! My husband and I stayed in the adult only section and had an amazing time. This resort is beautiful, has great entertainment, amazing food with wonderful staff, everything was great...pools and beach front awesome!. We have stayed at three all inclusive resorts and though we have thoroughly enjoyed them all, this is the one I want to go back to. Love it!!

Posted by on 6 Oct 2009

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4 out of 5

Remote,plenty of oceanfront,good value. 60 miles south of Cancun.

Spent 11 days the 1st week of June 09. 2nd trip there.4 adults with 2 being 21 yr olds.Clean, very friendly staff. Occupancy was low aprox 30 %. Some of the restaurants were closed due to low occupancy. Rooms, pools and all grounds are well maintained.If you were looking for activities you had to go to the next hotel (Colonial) 10 minute walk or 5 minute mini train ride. Food was good not great.Bartenders as well as waiters and staff are excellent. Never a shortage of drinks or ask the bartenders to make you one of their favorites.Long ride aprox 1 1/2 hrs.(60 miles) from airport ,take a van and negotiate price.No harassment for time shares at this resort at all. Most other resorts had low occupancy also (economy).Not the best resorts for kids, orientated toward adults but I not complaining.Adult pools for adult privacy, hey it's Mexico........Would I go back? Of course , setting up my next trip to this resort already.

Posted by on 17 Jun 2009

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About the Grand Palladium White Sand Resort & Spa All Inclusive

Location Carr Federal Chetumal - Puerto Juarez, Kantenah, QROO 77710

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

  • Aerobics
  • Water fitness

Kids' club

  • Supervised activities for children between 2 and 16 years old


  • Onsite entertainment and activities
  • Access to onsite clubs

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Property Features

Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium White Sand Resort & Spa All Inclusive you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served. There are 14 restaurants on site. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars, and 20 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kantenah resort.

  • 264 guestrooms or units
  • 3 levels
  • 8 buildings
  • 14 dining venues
  • 3 bars on the beach
  • 2 swim-up bars
  • 20 bars or lounges
  • 9 conference rooms
  • 16415 sq ft of conference space
  • 1525 sq m of conference space
  • Built in 2005
  • Buffet breakfast (free)
  • Nightclub
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 9
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (free)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Free RV, bus, truck parking


  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (85.9 km / 53.3 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies. Beds feature down comforters. 25-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Kantenah resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Opavao - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Ribs More - This theme restaurant specializes in Tex-Mex cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Punta Emilia - Onsite theme restaurant. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Hotel Policies


  • Minimum check-in age is 18


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • An early check-in fee will be charged
  • Facilities fee: USD 35 per person, per day and includes use of:

  • - Sauna
    - Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium White Sand Resort All Inclusive Kantenah
  • Grand Palladium White Sand Resort All Inclusive
  • Grand Palladium White Sand Kantenah

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.