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Paradisus Cancún – All Inclusive

4.5 star property
4.5-star beachfront property near Museo Maya Trailhead

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4 outdoor pools, cabanas (surcharge), pool umbrellas
4 outdoor pools, cabanas (surcharge), pool umbrellas
Junior Suite Ocean View
9 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Reviews
8.2

Very good

Popular amenities

  • SpaSpaSpa
  • Pool
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Restaurant
  • BarBarBar

Explore the area

Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500
  • Popular LocationLa Isla Shopping Mall4 min drive
  • Popular LocationCancun Interactive Aquarium4 min drive
  • Popular LocationEl Rey Ruins5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

Room options

View all photos for The Reserve Adults Only Junior Suite – Lagoon View

The Reserve Adults Only Junior Suite – Lagoon View

The Reserve Adults Only Junior Suite – Lagoon View

  • 44 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior suite - Lagoon View

Junior suite - Lagoon View

Junior suite - Lagoon View

  • 44 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Junior Suite Lagoon View

Premium Junior Suite Lagoon View

Premium Junior Suite Lagoon View

  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Two Bedrooms Master Suite

50-inch LED TV with cable channels, books

Premium Two Bedrooms Master Suite

  • 102 sq m
  • Lagoon view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Master Suite Lagoon View

Premium bedding, free minibar, in-room safe, desk

Premium Master Suite Lagoon View

  • 61 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Premium Suite Lagoon View

Premium Suite Lagoon View

Premium Suite Lagoon View

  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Luxury Junior Suite Ocean View

Luxury Junior Suite Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Suite Nikte Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Nikte Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite – Ocean View

The Reserve Adults Only Master Suite – Ocean View | Beach/ocean view

The Reserve Adults Only Master Suite – Ocean View

  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Master Suite Nikte Ocean View

Master Suite Nikte Ocean View

Master Suite Nikte Ocean View

  • 55 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite – Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Junior Suite – Ocean View

  • 44 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite – Lagoon View

The Reserve Adults Only Master Suite – Lagoon View

The Reserve Adults Only Master Suite – Lagoon View

  • 60 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite – Ocean View

The Reserve Adults Only Suite – Ocean View

The Reserve Adults Only Suite – Ocean View

  • 55 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Adults Only Suite – Lagoon View

The Reserve Adults Only Suite – Lagoon View

The Reserve Adults Only Suite – Lagoon View

  • 55 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Similar properties

Aerial view
Wyndham Alltra Cancun All Inclusive Resort
Pool
All-inclusive
Spa
Kids pool
4.4 out of 5, Excellent, (5412)
The price is CA $544
per night
CA $544 total
includes taxes & fees
24 May - 25 May
Wyndham Alltra Cancun All Inclusive Resort

About the area

Cancun

Beachfront retreat .Your stay at this Zona Hotelera property places you within 2 miles (3 km) of Museo Maya Trailhead and Luxury Avenue Shopping Mall. El Rey Ruins and La Isla Shopping Mall are also within 3 miles (5 km).

What's nearby

  • Aquaworld - 5 min walk
  • Iberostar Cancun Golf Course - 3 min drive
  • La Isla Shopping Mall - 4 min drive
  • Cancun Interactive Aquarium - 4 min drive
  • El Rey Ruins - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • Tatish Restaurant - 11 min walk
  • Chambao - 8 min walk
  • Rosa Negra - Cancún - 5 min walk
  • Coyote Loco - 11 min walk
  • Fred's House - 9 min walk

About this property

Paradisus Cancún – All Inclusive

4.5-star beachfront property near Museo Maya Trailhead
Paradisus Cancún – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Paradisus Cancún – All Inclusive, you'll find a full-service spa, a golf course, and 4 outdoor swimming pools. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a health club, and a sauna are also featured at the luxury Paradisus Cancún – All Inclusive. Free self parking is available.

This 4.5-star Cancun property is smoke free.

  • 658 guestrooms or units
  • 7 levels
  • 5 buildings
  • 9 dining venues
  • 7 bars or lounges
  • Meeting rooms
  • Built in 1990
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Paradisus Cancún – All Inclusive offers 658 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Area shuttle

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 9 holes of golf
  • 4 outdoor pools
  • Fitness classes
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Pilates classes
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • 50-inch LED TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free, per registered adult, when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 76 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 4 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Paradisus Cancún – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1362 out of 2574 reviews" "
Rating 8 - Good. 515 out of 2574 reviews" "
Rating 6 - Okay. 320 out of 2574 reviews" "
Rating 4 - Poor. 171 out of 2574 reviews" "
Rating 2 - Terrible. 206 out of 2574 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Chadi

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The all inclusive was limited in the verity of food they offered, and were constantly running out, the staff greeted you then forgot about you. Not enough towels for the pools
Stayed 5 nights in Mar 2024

8/10 Good

Michael Paul

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Jee, Fife

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024

10/10 Excellent

Chasity

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family loved this beautiful resort. Not too many things to do for kids, but there are other things outside of the resort. Food was not too bad, the buffet food could have been more hot but ither than that it was a 10 out of 10 for us.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eunsook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff is very polite, kind and attentive. They greet you with smiles and always helpful. Rooms are spacious and maintained quite well. The reserve section gave us the quiet stay in the evening and access to adult only facilities.
Stayed 4 nights in Jan 2024

8/10 Good

Nazmul

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and safe place for vacation.
Stayed 7 nights in Jan 2024

2/10 Terrible

Fiuneh

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We arrived and they did not have our room ready and tried to provide us with a different room that would not work out. After around 20 minutes they said they will give us a room with a king bed. Prior to our arrival I had spoken to the hotel and confirmed the room along with a request to have a crib and something in the room for my husband since we were celebrating his birthday. Even with me confirming this prior to our arrival, none of that was provided to us. We arrived in our room and our door was broken, mold in the bathroom, and door frames were all broken. I notified the hotel but they did not take action. Dining is very limited. Restaurants open at 6pm and the only thing open is the buffet and the taco restaurant. Two of the restaurants you have to pay extra as they are not included in the all exclusive. The staff did not speak English. Only the front desk. Every person I spoke with only spoke Spanish. Thankfully I still remember some Spanish from my school days and I was somewhat able to communicate with them. I asked the staff for a wooden spoon for my infant so I may feed him. It would of been great if they provided me with a spoon however every single worker took me to another worker who said they don’t have one even though the first day I got one from the buffet. Our trip was for 4 night. But we left after 2 night. Terrible. Would not recommend. Hotel did not provide any type of refund even with complaining&providing pics of our room.
Stayed 4 nights in Jan 2024

6/10 Okay

Henrik

6/10 Okay

Aryo

Travelled with family
Liked: Cleanliness, staff & service
Pros: I liked the area of hotel, the beach and pool side. Hotel’s staff are very friendly and helpful. There are lots of food choices and very important thing that there is a coffee place 24 hours with a very good coffee and very delicious carrot cake. Cons: Very load music from 8pm to midnight. If you are here to relax do not recommend because can not sleep until midnight. Because of this issue I will not go back to this hotel even though it has many other good things. And also I did not like the taco’s place. It has bad tacos and very poor customer service. On Saturday night there was an event for people out side of the hotel ( not for the hotel guests) very very loud music again and so annoying for hotel guests. Inside of doing something for hotel guests there were doing something for promotion and things like that. Over all I do not recommend.
Stayed 4 nights in Jan 2024

10/10 Excellent

Fariha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024