For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 5-minute walk of the resort, you'll find Norte Beach and Costa Occidental de Isla Mujeres National Park. Also, Crayola House is within 3 miles (5 km) and Punta Sam Ferry Terminal is within 6 miles (10 km).
Poolside dining
A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this luxury resort. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 3 spa tubs and perks like free buffet breakfast and free WiFi.
Free WiFi, iPod docks
The 124 guestrooms feature free WiFi, plasma TVs with cable channels, and thoughtful touches like minibars (stocked with some free items) and bathrobes. IPod docks, 24-hour room service, and premium bedding are also available.
Superior Room, 1 King Bed, with Whirlpool Bath - Adults Only
Bed Count1 King BedMaximum Occupancy
2 Max
Privilege Aluxes Isla Mujeres Hotel ratings based on 44 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Privilege Aluxes Isla Mujeres Hotel
Everyone (32)Couples (6)Family (4)
5 out of 5
I like all . But they let us stay near the cemetery
Posted by a verified traveller on 30 Jun. 2019
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2 out of 5
I visited this resort October 4-7, 2019. I honestly don’t have many positive things to say about this resort. It is not a 5 star resort as advertised by any means! Maybe 2 or 2.5 stars. We arrived at Cancun airport around 3pm and took a private van transfer to Puerto Juarez where we caught the ferry to get to the island. In total I believe it was about $70 for two people which I believe is the cheapest you will find for a private round-trip transfer. We always use USA transfers when we go to the Cancun airport. We walked from the ferry to the hotel, which only takes a few minutes, but we stopped and looked at the vendors selling items while walking to the resort. If you have a lot of luggage I suggest taking a taxi to the resort because the roads are rugged and very bumpy. Believe it or not, this is the nicest resort in North Isla Mujeres, and that’s not saying much. The other resorts, Mia Reef & Ixchel looked even more worn down and in dire need of renovations than Privilege did. The North part of the island looked very old and poverty stricken. Some areas looked very suspect. There are nicer resorts once you go south to central Isla Mujeres.
Check in was easy, they give you a glass of rose, which honestly wasn’t that bad. We ended up drinking that throughout our stay. They give you the wrist bands for your all inclusive package, if you chose that. They asked us what we were celebrating, and we told them our 2 year anniversary. I don’t even understand why they ask you that
Posted by a verified traveller on 23 Apr. 2020
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Comment from Hotel Management
8 Jun. 2020
by Community Manager, Privilege Aluxes
Dear Customer
We are very sorry that under your appreciation we have not met your expectations. In PA we always find ourselves innovating and improving our services thanks to the feedback of our clients. We can proudly say that we have countless repetitive and loyal PA customers who visit us constantly. Thank you for sharing your comments and investing your valuable time in it.
Hopefully, it will give us the opportunity to serve you again and show you why PA is one of the best hotels on the Island.
Best Regards,
Privilege Aluxes
5 out of 5
We loved the property!! Everything was top notch!!
Posted by a verified traveller on 1 Mar. 2020
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5 out of 5
Posted by a verified traveller on 12 Feb. 2020
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3 out of 5
The property is very nice, but needs updates in rooms more than just Spanish TV. The resort management team show no loyalty to returning customers. I heard this from many of the people I visited with while at the resort. I think there could be more activities for the guest to have a more enjoyable stay.
Posted by Kenneth on 25 Jan. 2020
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5 out of 5
Pretty much everything was perfect...I wish I had read about switching out pillows before my last night. Had I done that I would have been super excited!
Posted by Barb on 20 Jan. 2020
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5 out of 5
Being right on Playa Norte with both the beach and the three pools was fantastic! Our second stay, and we will be back. Location is also convenient for the main drag as well as the street where most bars and restaurants are.
Posted by a verified traveller on 19 Jan. 2020
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3 out of 5
Posted by a verified traveller on 27 Oct. 2019
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5 out of 5
I loved the location and service provided by this hotel.
Posted by Gabby on 9 Oct. 2019
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5 out of 5
This was our group’s second stay at this property. Samuel & Sergio— our pool bar servers — are wonderful! Both are attentive, personable & fabulous in that human kind of way that makes travel spectacular! These gentlemen impacted our experience at Privilege Aluxes in an enormously positive way and we simply cannot wait to visit them again! Overall, the accommodations are comfortable and relaxing. Concierge and front desk provided excellent service. Kudos to our room attendant — Luis— who went out of his way to be sure our unspoken individual needs were exceeded. Restaurant service was good. Buffet food was OK and nobody starved. Good meal at on-property restaurant Satay. Service there was slow to start, but picked up quickly once starters were served. We observed Management interaction with staff on one occasion — arched bridge over pool needed steps for whatever reason & Mgmt came out to move the caution (cuidado) cones in hopes nobody busted their butt. Odds are we’ll stay here next time. Thank you Sergio and Samuel! Til we meet again…. KK Oakley. Room 613. 06/21 - 06/28/19
Posted by KKOakley, from Indianapolis, IN on 18 Jul. 2019
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Comment from Hotel Management
2 Sep. 2019
by Hotel Privilege Aluxes
We are delighted that your experience has been very good again.
On behalf of the whole team we hope to see you again very soon.
Thanks for the punctuation.
Regards,
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Room service not included
Minibar not included
Scuba diving lessons not included
Miniature golf not included
Windsurfing equipment not included
Sailboats not included
Snorkeling gear not included
Tennis rackets not included
Tennis lessons not included
Minibar beverages - restrictions apply
Gratuities not included
Food and beverage restrictions apply
Alcoholic beverages not included
Property Features
Some rates at Privilege Aluxes Isla Mujeres Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Privilege Aluxes Isla Mujeres Hotel you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers a fitness center, a garden, and a terrace. Smoking is allowed in designated areas at this 4.5-star Isla Mujeres resort.
124 guestrooms or units
5 levels
6 buildings
3 dining venues
2 bars or lounges
Built in 2009
Buffet breakfast (free)
Bar on the beach
Bar by the pool
Swim-up bar
Deli
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
1 conference room
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Beauty salon
Computer for guest use
ATM
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired Internet
Transport
Airport: Cancun Intl. Airport (CUN) (28.7 km / 17.8 mi)
Property shuttles: Airport shuttle
Room Amenities
Privilege Aluxes Isla Mujeres Hotel offers 124 accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. 40-inch plasma televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Isla Mujeres resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Stocked minibar (select free items)
IPod dock
In-room dining (24 hours)
Plasma television
Cable channels
Coffee maker
Luxury bedding
Shower
Housekeeping (daily)
Hair dryer
Laptop safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Satay - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Privilege Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Sabor - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Pool bar & snacks - This poolside bar serves lunch and light fare.
24-hour room service is available.
Spa Services
Number of treatment rooms 2
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Facial treatments
Aromatherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Sauna in spa
Steam room in spa
Reflexology
Sports massage
Detoxification wrap
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 15
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children 13 and younger are not allowed at this property. All guests older than 13 are welcome.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Privilege Aluxes Isla Mujeres Hotel
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Mobile key entry is not available
Debit cards not accepted
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available through room service
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: MXN 1800 per person (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Aluxes
Aluxes Privilege
Aluxes Privilege Isla Mujeres
Hotel Privilege Aluxes
Isla Mujeres Privilege Aluxes
Privilege Aluxes
Privilege Aluxes Hotel
Privilege Aluxes Hotel Isla Mujeres
Privilege Aluxes Isla Mujeres
Privilege Aluxes Isla Mujeres Hotel
Privilege Aluxes Isla Mujeres
Privilege Aluxes Isla Mujeres Hotel Resort
Privilege Aluxes Isla Mujeres Hotel Isla Mujeres
Privilege Aluxes Isla Mujeres Hotel Resort Isla Mujeres
You should know
Privilege Aluxes Isla Mujeres Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Children 13 years old and younger aren't allowed at this property.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
