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Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property
4.5-star luxury hotel near Quinta Avenida, connected to a shopping center

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Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House

Exterior
Suite Calle Corazon (Downtown House) | Balcony
Lobby
2 Queen Beds Partial Ocean View (Beach House)
Premium bedding, minibar, in-room safe, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Parking available

Explore the area

Map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Playa del Carmen Main Beach
    ‪2 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪14 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for 1 King Bed Accessible Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Accessible Pool View (Beach House)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House)

2 Queen Beds Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Bed Partial Ocean View (Beach House)

Terrace/patio

1 King Bed Partial Ocean View (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House)

Suite Panoramic Ocean Front (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Ocean View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Ocean View (Beach House)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Queen Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 Queen Bed (Downtown House)

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Calle Corazon (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Calle Corazon (Downtown House)

  • 79 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House)

1 King Bed with Balcony (Downtown House)

9.4 out of 10
Exceptional
(11 reviews)
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds with Balcony (Downtown House)

View from room

2 Queen Beds with Balcony (Downtown House)

9.4 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House)

Suite Quinta Avenida (Downtown House)

  • 102 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed (Downtown House)

8.2 out of 10
Very good
(10 reviews)
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House)

2 Queen Beds (Downtown House)

8.0 out of 10
Very good
(2 reviews)
  • 48 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite Urban (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

Suite Urban (Downtown House)

  • 82 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Accessible (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Accessible (Downtown House)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Accessible with Balcony (Downtown House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Accessible with Balcony (Downtown House)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House)

Suite Coastal Ocean (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Partial Oceanfront (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Partial Oceanfront (Beach House)

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Pool View (Beach House)

Premium bedding, minibar, in-room safe, blackout drapes

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

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Grand Hyatt Playa Del Carmen Resort

Downtown Playa del Carmen
  • Pool
  • All-inclusive
  • Spa
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4.3 out of 5, Excellent, 1,004 reviews
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CA $423 total
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About the area

Playa del Carmen

On the beach.A stay at this Downtown Playa del Carmen hotel places you steps from Quinta Avenida and a 5-minute walk from Playa del Carmen Main Beach. Calle Corazón and Calle 12 are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 14 min walk - 1.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Porfirio’s - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Aldea Corazón - ‬1 min walk
  • ‪Sonora Grill Prime - Playa del Carmen - ‬1 min walk
  • ‪Mamba - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5-star luxury hotel near Quinta Avenida, connected to a shopping center
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at Hyatt Centric Playa del Carmen - Downtown House & Beach House, and enjoy amenities like complimentary bicycles and a 24-hour fitness center.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. Parking is available for a fee.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 119 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Built in 2015
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • 1 conference room
  • Swim-up bar
Hyatt Centric Playa del Carmen - Downtown House & Beach House offers 119 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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  • All-inclusive
  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, 1,004 reviews
The price is CA $297
CA $423 total
includes taxes & fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Secured, covered valet parking on site (USD 20 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (45 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch LED TV with premium digital channels

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness/yoga classes
  • Health club access
  • In-room coffee
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Covered valet parking fee: USD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 88 reviews
Rating 8 - Good. 18 out of 88 reviews
Rating 6 - Okay. 7 out of 88 reviews
Rating 4 - Poor. 4 out of 88 reviews
Rating 2 - Terrible. 3 out of 88 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 7 nights in Mar 2025

2/10 Terrible

Darren

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property
Stayed 3 nights in Mar 2025

8/10 Good

EDUARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buena ubicacion, pero mucho ruido de noche
Stayed 7 nights in Mar 2025

10/10 Excellent

Alfonso J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the bar was millions great
Stayed 2 nights in Mar 2025

10/10 Excellent

Rodolfo Reta

Stayed 3 nights in Mar 2025

10/10 Excellent

Armando

Stayed 1 night in Mar 2025

6/10 Okay

JULIA

Travelled with family
Liked: Cleanliness, staff & service
Very noisy nightlife spot. Lobby was small and had limited snack and beverage items. The pool on rooftop is a club at night with huge speakers and open to the public.
Stayed 1 night in Mar 2025

8/10 Good

mark

Stayed 1 night in Mar 2025

10/10 Excellent

Valeriya

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located in the middle of the main street, surrounded by restaurants and bars, making it easy to walk to various attractions. The rooms are spacious, nice, and clean. However, the beach is quite a distance from the hotel. It's not a straight walk; you need to go a few blocks to the right from the hotel and then a couple of blocks down. Essentially, the beach bungalows are separate from this hotel. If you’re specifically looking for a beach vacation, this hotel might not be the best choice for you, as the beach in this area isn't very appealing. On a positive note, the rooftop pool is quite impressive.
Stayed 7 nights in Mar 2025

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My third trip to the property. Loved my stay. Miss some of the amenities that went with Thompson brand, particularly the scents and toiletries
Stayed 4 nights in Mar 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Areli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and location close to everything
Stayed 3 nights in Mar 2025

10/10 Excellent

Aboya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and nice! Hotel was clean, easy access to the beach and surroundings, and very beautiful views. Will definitely stay here again!
Stayed 4 nights in Feb 2025

2/10 Terrible

darryl, austin

Disliked: Staff & service
Stayed 5 nights in Feb 2025

10/10 Excellent

Mary

Travelled with family
Everything!
Stayed 3 nights in Feb 2025

8/10 Good

Breanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful property and excellent location. Staff were wonderful! Only thing keeping this from being a perfect hotel was that it was badly in need of maintenance. Pool was missing tiles, only had 3 umbrellas and most of the chairs needed replacing. For a Hyatt, they have enough money to invest to keep this amazing property looking great! The rooms were in better condition than the rooftop and pool but needed more pillows. Still highly recommend staying here but Hyatt must invest in maintenance!!!
Stayed 5 nights in Feb 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, room comfort
Average
Stayed 4 nights in Feb 2025

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfectly located off 5th and conveniently located within walking distance to almost anywhere you want to go. The staff is amazing, Alfie at the front desk was polite, informative, and always pleasant. My room was spotless, well maintained daily, and very comfortable linens and bed. Only minor inconvenience was when I was first trying to locate the hotel on foot, google maps wants to send you to the downtown house and not the beach house, so I walked around until I found someone who was able to give me better directions. Definitely will stay there the next time I’m in Playa!
Stayed 3 nights in Feb 2025

10/10 Excellent

Kalib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay, staff was cool and very welcoming. Our room was clean and the location was convenient. Walking distance from restaurants, shopping & the beach.
Stayed 2 nights in Feb 2025

4/10 Poor

Guillermo

Liked: Room comfort

Worst service

The place is Nice. The front desk is very Bad service 1 hour to get My car Restaurant service auful
Stayed 1 night in Feb 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Princess

Liked: Cleanliness, staff & service, property conditions & facilities
Location was in the middle of shops, beaches, locals, and minutes away from a Walmart. Customers service was amazing. Perfect stay for a married couple
Stayed 6 nights in Jan 2025

10/10 Excellent

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People that work at both adult only building on 5th Ave and at the Beach House are very helpful and accommodating. There was a miscommunication when I booked via Expedia, and my daughter and I found ourselves at the adult only building, arriving late at night. Staff were able to send us to the family building right away. Food is great at adult only building (we had a late supper upon arrival, very yummy). At the Beach House: breakfast is amazing, dinner did not impress - too fancy and different. Very big, clean, modern rooms. Lots of bottled water provided, excellent bathrooms. It can be noisy until about midnight as surrounding hotels party, but that's true for every hotel close to 5th avenue. Hotel beach is small but nice, and we walked a couple of minutes to public beach nearby, where entrance to the water is more even, with fewer rocks. Loved our stay!
Stayed 4 nights in Jan 2025

6/10 Okay

Lucia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2025