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Nuee Tulum

3.5 star property
3.5-star beach hotel near Gran Cenote

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Photo gallery for Nuee Tulum

Outdoor pool, sun loungers
Outdoor pool, sun loungers
Exterior
Suite, 1 Queen Bed
Suite, 2 Queen Beds | View from room
Reviews
6.8

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • KitchenKitchenKitchen
  • Free WiFiFree WiFiFree WiFi
  • HousekeepingHousekeepingHousekeeping
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Calle 2 Pte., Tulum, QROO, 77760
  • Popular LocationGran Cenote4 min drive
  • Popular LocationTulum Mayan Ruins7 min drive
  • AirportTulum, Quintana Roo (TUY)9 min drive
  • Popular LocationPlaya Paraiso15 min drive

Room options

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed

Suite, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

Premium bedding, down comforters, in-room safe, individually furnished

Suite, 2 Queen Beds

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Private Pool

Premium bedding, down comforters, in-room safe, individually furnished

Suite, 2 Queen Beds, Private Pool

  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Private Pool

Suite, 1 Queen Bed, Private Pool

Suite, 1 Queen Bed, Private Pool

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Private Pool

Premium bedding, down comforters, in-room safe, individually furnished

Suite, 1 King Bed, Private Pool

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Balcony

Suite, 2 Queen Beds, Balcony | View from room

Suite, 2 Queen Beds, Balcony

  • 61 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Aerial view
The Waves Tulum
Pool
Hot tub
Spa
Pet-friendly
4.3 out of 5, Excellent, (509)
The price is CA $116
per night
CA $145 total
includes taxes & fees
17 May - 18 May
The Waves Tulum

About the area

Tulum

Tulum City Center stay.Your stay at this Tulum City Center hotel places you within 3 miles (5 km) of Tulum Mayan Ruins and Gran Cenote. Tulum Beach and Playa Paraiso are also within 6 miles (10 km).

What's nearby

  • Tulum National Park - 3 min drive
  • Gran Cenote - 4 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Tulum Beach - 14 min drive
  • Playa Paraiso - 15 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • Tacos y tortas el tio - 4 min walk
  • Caribe Swing - 5 min walk
  • Mil Amores - 3 min walk
  • Taqueria Maya - 2 min walk
  • Mestixa - 3 min walk

About this property

Nuee Tulum

3.5-star beach hotel near Gran Cenote
As a guest of Nuee Tulum, you'll find an outdoor pool, a rooftop terrace, and multilingual staff. WiFi is free in public spaces.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 26 guestrooms or units
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Garden
  • Smoking in designated areas
Nuee Tulum offers 26 air-conditioned accommodations with safes and complimentary bottled water. These individually furnished accommodations have separate sitting areas and include desks. Beds feature down comforters and premium bedding. Accommodations at this 3.5-star hotel have kitchens with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 30-inch Smart televisions come with satellite channels and Netflix. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Kitchen
  • Microwave
  • Mini-fridge
  • Outdoor pool
  • Separate dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • 30-inch Smart TV
  • Netflix
  • Satellite channels
  • Streaming services

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Premium bedding

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Blender
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Free bottled water
  • Kitchen
  • Microwave
  • Mini-fridge
  • Stovetop
  • Toaster

More

  • Desk
  • Guidebooks/recommendations
  • Individually furnished
  • Laptop-friendly workspace
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 60 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free, per registered adult, when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 1600 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 60 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Discover, Diners Club, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

This property is located in a nightclub district. Guests can expect to hear related noise at any time. Quiet rooms are not available.

We should mention

  • One child 10 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nuée Tulum
Nuee Tulum Hotel
Nuee Tulum Tulum
Nuee Tulum Hotel Tulum
Nuée Tulum by G Hotels

Nuee Tulum Reviews

Reviews

6.8
Rating 10 - Excellent. 21 out of 63 reviews" "
Rating 8 - Good. 14 out of 63 reviews" "
Rating 6 - Okay. 7 out of 63 reviews" "
Rating 4 - Poor. 11 out of 63 reviews" "
Rating 2 - Terrible. 10 out of 63 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Danielle

Travelled with partner, Travelled with group
Disliked: Amenities
Pool was dirty elevator didn’t work and did not get the room we booked with the private pool.They gave the room to the wrong patron then would not refund the money. Also had to go up and down five flights of stairs with a broken elevator was the worst! Stay elsewhere.

8/10 Good

Tevin

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
citycentre location
Stayed 17 nights in Feb 2023

6/10 Okay

Ai

Stayed 2 nights in Feb 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Sima

Travelled with group
Liked: Cleanliness
The area of the hotel was a little surprising. Its located in front of a mens club so it does get noisy weekends and nights.. Despite the location of the hotel the double room was so spacious and looked like the pictures shown. The bathroom however is quite small and the water pressure was so bad, hard to take a shower with water splashing everywhere. The balcony is quite small and facing the mens club so you dont really want to be out there.The rooftop garden was nice and you have a great view of tulum centro.
Stayed 3 nights in Jun 2022

10/10 Excellent

Savan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and helpful staff!!
Stayed 7 nights in May 2022

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and excellent customer service :)
Stayed 4 nights in May 2022

2/10 Terrible

Pamela B

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had booked a last minute stay here, however when I received confirmation from Expedia that my reservation was "complete", upon arirving to the hotel the reception said there was no room ready for me and to wait outside! I had 2 boys with me who were 9 and 8, not to mention a mens club right across that was very loud! this place is not in a nice area just an FYI! I did not feel safe so I left! now the Hotel refuses to process a refund! I was not going to "wait" outside with my children at 10pm in this area! please look elsewhere! do not risk your safety...
Stayed 5 nights in Mar 2022

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Non responsive hotel
Writing this review as it’s been impossible to get a hold of the hotel as hotels.com and I’ve attempted repeatedly. I prepaid for the trip and was disappointed to find that the hotel didn’t meet expectations. So quickly checked out after 1 day despite paying for 4 days. Bathroom had no privacy (literally had a gap to the ballroom), incredibly loud from the nearby gentleman’s club, private pool was basically a bath tub. I requested a refund for the days I didn’t use for and the request has been in limbo for weeks before hotels.com gave up and now I’m having to figure out how to get in touch with this non responsive hotel
Stayed 4 nights in Mar 2022