4.9 out of 5

"They really paid attention to excellence. This was the nicest place with the nicest people I've ever been to. Daniel the pool bartender was excellen ... " More

By a verified traveller on Mon 30 Jul 2018

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Hotel Description

5-star beach property near Punta Sam Ferry Terminal

Oceanside stay

You'll find Punta Sam Ferry Terminal and Playa Mujeres Golf Club within 2 miles (3 km) of this property. Also, El Meco Archaeological Site is within 3 miles (5 km) and Gran Puerto Pier is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 4 restaurants. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and airport shuttle. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.

Spa tubs, free WiFi

Boasting private spa tubs and jetted bathtubs, the 109 guestrooms offer LED TVs with satellite channels, along with free WiFi. Free minibar items, furnished balconies, and iPod docks are also available.

Terrace Suite with Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Penthouse Ste w/plunge pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Story Casita Suite w Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean View Terrace Suite with Plunge Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Casita Suite w/private Pool

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swim Up Suite W/ Private Garden

Bed Count 1 King Bed Maximum Occupancy 2 Max

Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive ratings based on 79 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive

Everyone (36) Couples (13) Family (2)
5 out of 5
A beautiful property to enjoy with your loved one. Very tranquil and staff is superb.

Posted by on 15 Jul. 2019

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5 out of 5
My first time at an all inclusive resort and I find it hard to imagine staying anywhere more an

Posted by on 9 Jul. 2019

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4 out of 5
I didn’t like that the resort takes a week to refund the deposit.

Posted by on 24 Jun. 2019

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2 out of 5
The staff was extremely friendly and responsive. The actual resort however, huge disappointment. Our room flooded the first night, then they wouldn’t move us even though my husband fell in the middle of the night. We had to get the guest manager involved. Once he moved us it was much better, but still not great. Our AC didn’t work in the new room they moved us to, and we were overheating every night. So all in all... PROS: staff / CONS: resort. Would I stay here again? Absolutely NOT!

Posted by on 14 Apr. 2019

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5 out of 5
It was not crowded & very peaceful. All the staff we're cordial. They opened a new Italian restaurant & steak house & French restaurant, all of which were very good.

Posted by on 22 Mar. 2019

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5 out of 5
Great place, great staff, great food. Will definitely go back here again.

Posted by , from Dallas Texas on 6 Sep. 2018

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5 out of 5

Beautiful resort

Pros: Everything was wonderful. Food, drinks, room, spa,... Wow!
Cons: Nothing. Its perfect.
Location: Its close to town so there is lots of available activities.
They really paid attention to excellence. This was the nicest place with the nicest people I've ever been to. Daniel the pool bartender was excellent! They exceeded all of my expectations

Posted by on 30 Jul. 2018

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5 out of 5
What a amazing place it was awesome all the way around!!!

Posted by , from new york on 10 May 2018

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5 out of 5

Beloved Playa Mujeres

This hotel was nothing short of amazing . I stayed in the penthouse suite with an ocean view. The room was huge and had an outdoor plunge pool. The staff was A1 as well as the food . Beautiful !

Posted by on 17 Apr. 2018

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Comment from Hotel Management

20 Apr. 2018 by Fabiola

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Wonderful

Our stay at beloved was excellent. From the moment we arrived we were spoiled. The staff was all friendly and accommodating. The food was excellent. There location was right on a quiet beach. Not a spring break hotel but perfect for relaxing. The only con was that it was a little too smoker friendly, but otherwise I literally can't think of anything. The rooms were non smoking but there were guests smoking by the pool and beach which made it harder to enjoy the beach air. Everything else was wonderful, we would definitely return!

Posted by on 16 Apr. 2018

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Comment from Hotel Management

20 Apr. 2018 by Fabiola

Thanks for staying with us. We appreciate your feedback!

About the Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive

Location Condominio Playa Mujeres, Playa Mujeres, QROO 77400

All-inclusive Details

  • Kayaking included
  • All available beverages included
  • Minibar (all beverages included)
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • All non-motorized water sports included
  • Fitness facilities included
  • All food and beverages included
  • Snorkeling included

Property Features

Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive, you'll find a full-service spa, a marina, and 3 outdoor swimming pools. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi. An outdoor pool, a spa tub, and a fitness center are also featured at the luxury Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive. Free self parking and valet parking are available. This 5-star Playa Mujeres property is smoke free.

  • 109 guestrooms or units
  • 4 levels
  • 10 buildings
  • 4 dining venues
  • 7 bars or lounges
  • Built in 2009
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (28.7 km / 17.9 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Beloved Playa Mujeres Couples Only by The Excellence Collection All Inclusive offers 109 air-conditioned accommodations with private spa tubs and iPod docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with premium satellite channels, DVD players, and pay movies. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Playa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony (furnished)
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Aroma Restaurant - This fine-dining restaurant overlooks the garden.

Isla Grill Restaurant - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Lupita Restaurant - Overlooking the garden, this theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Mar Restaurant - This beachfront restaurant serves lunch only. Open daily.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 14
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Please note, some room types at this property are not available when booking a stay with children.
  • Caters to adults only

Hotel Names

  • Beloved Hotel
  • Beloved Hotel All Inclusive
  • Beloved Hotel Playa Mujeres
  • Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres
  • Playa Mujeres Beloved Hotel
  • Beloved Playa Mujeres Excellence Group All Inclusive
  • Beloved Excellence Group All Inclusive
  • Beloved Playa Mujeres Excellence Group
  • Beloved Excellence Group
  • Beloved Playa Mujeres Excellence All Inclusive AdultsOnly
  • Beloved Excellence All Inclusive AdultsOnly
  • Beloved Playa Mujeres Excellence AdultsOnly
  • Beloved Excellence AdultsOnly
  • Beloved Playa Mujeres by Excellence Group All Inclusive
  • The Beloved Hotel Playa Mujeres All Inclusive
  • Beloved Playa Mujeres by Excellence Group
  • Beloved Mujeres Excellence In

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Anniversary or Honeymoon Offer

Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.


Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.

Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Complimentary Wedding Offer


Book a qualifying stay and receive a complimentary Excellence Wedding Package. The package includes the following: minister or judge services; 1 on-site wedding coordinator; 1 wedding gazebo overlooking the beach; ceremony decorations with chairs and high tables; bouquet; boutonnière; 1 wedding cake for 10 guests; sparkling wine toast after wedding ceremony; ironing and preparation of wedding attire for wedding couple; complimentary suite for wedding couple the night before the wedding (subject to availability); preferential location of room accommodation in reserved room category; late check-out for wedding couple (subject to availability and upon request); 5 digital color photo prints; and 15% discount on all spa treatments.


This package is complimentary when booking any room type category, for a minimum of 7 nights, or with a bridal party of minimum 5 rooms for 3 nights. This package cannot be combined with the Excellence Honeymoon complimentary package. Guest list should be provided at the time of redemption. Package suitable for up to 10 guests lodged at the hotel. Fees for all services will be charged for each additional guest. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.